Position Overview: We are looking for an English-fluent Customer Success Manager (PPC Advertising), based in Latin America, available to work remotely.
We are seeking someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Responsibilities:
Serve as the primary point of contact for assigned clients.
Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
Present PPC performance reports and insights to non-technical stakeholders.
Build and maintain strong client relationships to drive customer satisfaction and retention.
Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
Document client meetings, action items, and account updates within the CRM.
Ensure timely follow-up on client requests and maintain a high level of customer service.
Requirements:
3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
1+ year of hands-on experience with Google Ads campaigns.
Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles.
Experience managing client relationships and leading client-facing meetings.
Ability to present campaign performance and recommendations to non-technical stakeholders.
Strong ability to explain technical advertising concepts in a clear and accessible way.
Excellent organizational, communication, and problem-solving skills.
Proactive mindset with the ability to identify issues before they impact client satisfaction.
Native-level English communication skills, both written and verbal.
It's a Plus:
Experience working with franchise or multi-location businesses.
Experience in a digital marketing agency environment.
Familiarity with CRM platforms and customer success best practices.
Compensation:
Salary range: USD $2,000 - $2,500 per month, depending on seniority and skillset.
Independent contractor position through a payroll platform.
Remote work allocated at the client.
Hiring Process: Application review/approval > Screening interview with GoFasti's team > Introduction video submission (in English, up to 2 minutes, discussing your background and experience) > Profile sent to client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
