Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
3rd Level WorkFlow Support Specialist (Remote)
Full time, India, Costa Rica
The primary function of this role is to collaborate with 3rd level support in bug/ error evaluation and detection, perform technical database and GDS resolutions and create test plans for product and development teams.
As a 3rd Level WorkFlow Support Specialist, you will
Work with support systems to gather information and recreate issues
Ensure that information gathered is understandable for diagnosis
Perform database/ technical data configuration
Provide feedback for product /development teams on issues
Keep details of new and recurring issues, detect patterns for product and development solutions
Present methods to simplify technical configurations to enable 2nd level to provide continued support
About you
Extensive travel reservations & process experience
Expert level knowledge of GDS Amadeus
Strong problem solving & process reengineering skills
Ability to handle medium & high risk projects & accounts
Programming experience using GDS or non-industry languages (VB, JAVA, .net)
Excellent verbal & written communication skills in English
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
BCD Travel is a global business travel management company that helps corporations travel smart and achieve more through digital experiences that simplify business travel. With 15,000+ dedicated team members servicing clients in 170+ countries, BCD Travel offers comprehensive solutions including air and rail ticketing, hotel contracting, meetings and events management, and global consultancy services. The company generated US$22.9 billion in sales in 2024 and focuses on driving program adoption, cost savings, and talent retention while shaping a sustainable future for business travel. BCD Travel also emphasizes community engagement and charitable activities across its global operations.
