Wati is a Series B, fast-growing SaaS platform that is revolutionizing how companies communicate with their customers.
Through our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses can now have personalized conversations, be easily accessible, and engage with their customers in real-time - at scale! We live in the on-demand economy, where customers expect fast, simple, and easy service, and that’s exactly what our platform empowers companies to do.
This is made possible through Wati’s easy-to-use platform that can be up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 100+ countries are now using Wati.
We’re seeking a high-performing Full-Cycle Account Executive (AE) to join our India team. This role is for someone who thrives on owning the entire sales process—from prospecting and pipeline generation to closing deals. You will work directly with sales leadership, marketing, and customer success to ensure our clients achieve maximum value while meeting and exceeding revenue targets.
Responsibilities:
- Respond to customer queries promptly and accurately via phone, email, or chat.
- Identify customer needs and assist them in using specific features.
- Analyze and report product malfunctions.
- Update internal databases with information about technical issues and customer interactions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales, and Marketing teams.
Requirements
- Respond to customer queries promptly and accurately via phone, email, or chat.
- Identify customer needs and assist them in using specific features.
- Analyze and report product malfunctions.
- Update internal databases with information about technical issues and customer interactions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales, and Marketing teams.
India
