Description
Management Controls Inc. (MCi) is looking for an Account Executive who will help develop strong working relationships with leaders in our customers’ organizations, and thus become intimately involved in managing the needs of the client on all levels; delivering strong customer satisfaction. The primary focus of this role is to expand our existing or current business performance at the account level. Account Executives are expected to be strong contributors to the growth and expansion of Management Controls.
Management Controls, Inc (MCi) is a fast-growing, Houston-based enterprise software developer and services provider of contractor data and spend management solutions with over 180 employees across the U.S., Canada, and Australia. Our flagship platform, myTrack, enables companies at more than 300 global sites to operate more profitably by giving them greater visibility, control, and efficiency in managing contracted labor, equipment, and materials costs. Our customers save an average of 15% on total contractor spend each year, processing more than $60 billion annually in contractor spending.
Founded in 1989 and privately-owned, MCi is experiencing rapid growth and global expansion and is searching for a Business Development Intern to fuel our new account growth.
Management Controls is headquartered in Houston, TX. This position is open to candidates outside of Houston, within the contiguous U.S., that are able to work 100% remote.
Duties and responsibilities:
- Establish yourself as the lead point of contact for any and all matters related to your client
- Develop trusted advisor relationships with customer stakeholders and executive sponsors within an organization
- Own the growth and expansion of existing account revenue across all business lines
- Set Client expectations according to MCi strategy and manage expectations
- Navigate through the various client organizations and locations to increase awareness of MCi offerings and solutions
- Conduct a business review on progress of quarterly initiatives to Client stakeholders
- Act as the primary escalation point for clients in need of solution support and coordinate MCi resolution of clients’ key issues
- Manage the client introduction to MCi internal departments including: Support, CoE, and Sales functions when required
- Manage timely and successful delivery of our solutions according to customer needs and objectives
- Establish yourself as the lead point of contact for internal customer needs pertaining to external client opportunities
- Establish and continuously monitor an Account Management plan for each assigned Client
- Maintain and expand revenue base with MCI existing clients by continuously educating them about MCi offerings and solutions and being responsive, dependable and reliable to their needs
- Provide assistance and best practice guidance to assigned clients
- Travel as required to support existing clients’ activities and needs
Collaborate with:
- Solution Architects to understand the solution proposed to the client
- Services team to provide implementation support
- Product Team to provide input on client’s requests (e.g. enhancements)
- Help Desk and Development to provide technical support
Requirements
Qualifications include:
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Proven account management or other client-facing relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple demands and/or client issues at a time while properly setting the client’s expectations
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience in software lifecycle and/or SaaS industry
- Effective time and issue management skills
- Experience with Microsoft Office Suite (PowerPoint, Word, Excel)
- Experience with MS Office (PowerPoint, Excel, Word and Visio mainly)
- Experience with MCi Products (Track, Forecaster, Insights) and able to conduct live product demos to clients
Soft Skills:
- Self-motivated and able to thrive in a results-driven sales environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks and requests
- Critical thinking and problem-solving skills
- Keen attention to detail and adherence to deadlines
- Teamwork and team player
- Strong interpersonal skills
United States
