Role Overview
We're looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. The Account Management team is at the forefront of building a community of highly engaged people that want to partner with us for the long term.
What You Will Do
Build and maintain strong relationships with commercial and enterprise clients in the APAC region, drive long term adoption of multiple products, monitor customer usage and adoption, own expansion and renewal of accounts, measure and improve customer satisfaction & experience.
Why It Might Be a Fit
Endless opportunities for impact, scalable account management playbook and framework, commercial experience, strong communication and interpersonal skills, excellent problem-solving and analytical skills.
Requirements
3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization
A strong builder and customer excellence mindset
Commercial experience
Strong communication and interpersonal skills
Excellent problem-solving and analytical skills
Fluency in English and Mandarin Benefits
Innovative culture
Growth paths
Learning & development
Social travel
Annual company offsite
Co-working
ElevenLabs is an AI research and product company that transforms how people interact with technology through human-like AI voice models and generative AI. Founded in January 2023, the company serves millions of users and thousands of businesses ranging from fast-growing startups to large enterprises like Deutsche Telekom and Meta. The company operates three main platforms: ElevenAgents for deploying voice and chat agents at scale, ElevenCreative for generating and editing speech, music, images, and video across 70+ languages, and ElevenAPI providing developers access to leading AI audio foundational models. With $781M in funding and an $11B valuation, ElevenLabs is at the forefront of defining the trajectory of AI-powered technology.
