This is a remote position.
Shift: Overlap with US business hoursCurrently remote but may transition to onsite in Future - Bangalore-based candidates preferredSpektra Systems is looking for an Account Manager (Customer Success & Growth) to own and grow a portfolio of CloudLabs customers. This is a revenue role: you carry a renewal and expansion target, and you are accountable for the long-term growth of your accounts. CloudLabs is a consumption- and subscription-based hands-on lab platform used by training providers, ISVs, system integrators, enterprises, and educational institutions worldwide - success in this role is measured by how much more value your customers draw from the platform over time.
Primary responsibilities:
Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target.
Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities - including into SaaSify, CSP Control Center, and Spektra Academy where relevant.
Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts - aligning CloudLabs usage to customer training and enablement goals, reviewing adoption, surfacing expansion opportunities, and securing renewals ahead of time.
Build documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpot.
Act as the customer's trusted advisor on lab strategy, scaling, and cost optimisation.
Work closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teams.
Requirements
4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component.
A demonstrable track record of growing a book of business - bring your NRR and expansion numbers.
Comfort with consumption or usage-based commercial models.
Strong commercial instincts: you spot expansion signals in usage data and act on them.
Excellent relationship management across technical and business stakeholders.
CRM discipline; HubSpot experience is a plus.
Nice to have:
