Account Manager, Education (Customer Success)

Interplay Learning sits at the intersection of EdTech, Virtual Reality, and Enterprise Software as it modernizes Learning Management & Content Systems throughout the skilled trade industries.

Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees.

Our award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet, or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years.

Our digital experiential learning platform, SkillMill, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching, community, and connectivity.

Recent accolades include recognition by Fast Company’s World Changing Ideas Awards in the Education, General Excellence, and On the Rise categories as well as the Built-In Best Places to Work in Austin award.

Interplay celebrates a year of accomplishments and what's next for 2024.

Awards & Recognition:

• Backed by best-in-class VC’s, we are positioned for exciting growth
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024
• Prestigious 2020 Innovation Award for SkillMill, our software platform
• Best in Business gold medal from Inc. Magazine in 2020
• Recognized by the Bill & Melinda Gates Foundation for our contribution to accelerating education innovation on our proprietary VOLT engine
• Virtual Reality is the next “Smartphone,” VR breakthrough has begun at the enterprise level

Position: Customer Success Account Manager (CSAM) Education

Account Managers (AM) on the Customer Success team are core to the ongoing success of Interplay’s Education customers - like community colleges, technical schools and K-12 . To succeed in this role you will need a background in education and some account management or sales experience.

Our AMs support Interplay’s portfolio of customers as soon as the sale is completed with a variety of roles including onboarding to support platform utilization to renewals and expansions. This role is perfect for a person who is interested in furthering their career in Customer Success at a rapidly growing SaaS start-up.

Candidates local to Austin preferred (employee-led hybrid schedule). However, we will consider 100% remote candidates!

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Passionate, collaborative team
• Drive business growth and customer loyalty
• Innovative product - EdTech, VR, AI

What you’ll do:

• Drive success for a portfolio of small educational institutions, maximizing customer satisfaction and retention.
• Outreach to current Education customers to improve adoption, manage renewals and expansions.
• Assist customers with initial setup, onboarding, and administrative (or instructor) training via (2) weekly webinars.
• Provide product training and problem-solving assistance to customers
• Become an expert at connecting customer needs to Interplay capabilities, tailoring solutions to maximize impact and drive measurable results.
• Learn about the skilled trades field and the rapidly evolving training needs
• Contribute to a collaborative and innovative CS team, sharing best practices and developing new strategies to elevate the customer experience.
• Participate in special projects and assignments to help improve the customer experience
• Learn about a rapidly growing SaaS organization
• Utilize the ChurnZero software to automate onboarding, renewals, and outreach

Who you are:

• Former Educator with a passion for education, technology and job skills
• Thrive in a fast-paced and rapidly adapting environment
• Interest and experience in proactive phone and email engagement
• Build rapport quickly through asking great questions and active listening
• Ability to initiate a conversation, communicate value, and handle objections
• Smart and engaging email copywriter
• Highly organized, ability to juggle multiple priorities
• Expert in leveraging data-driven insights to inform strategic decision-making
• Self-motivated problem-solver, driven to succeed
• Team player and passionate customer advocate

Requirements:

• Bachelor’s Degree or equivalent experience
• 2+ years of experience as a Customer Success Account Manager or similar role, ideally in the SaaS world
• Background in education or EdTech
• Ability to learn new technologies quickly (ChurnZero experience is an advantage)
• We will ask you to record a one-way video interview if your application looks like a potential match.
• Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Company Benefits:

• Remote-first culture and flexible hours
• Learning resources and annual learning reimbursement
• Family-friendly policies
• Generous vacation policy includes 3 weeks of PTO, 1 week Winter Break, holidays and sick days
• Medical, vision and dental insurance coverage
• 401k
• Private company stock options
• Mental health and wellness resources
• Virtual/in person social events

Diversity Statement

At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We’re building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.

Equal Employment Opportunity

Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.