Account Manager - Fandango

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Over the past twenty years, Fandango has built a network of direct-to-consumer digital brands, where 50 million+ fans unite to celebrate their love for movies, TV and streaming. We take pride in serving fans throughout their entertainment journey from content discovery to theatrical moviegoing to watching at home. Our portfolio includes leading online movie ticketer, Fandango, which tickets for more than 31,000 U.S. movie screens; world-renowned entertainment review site, Rotten Tomatoes; and Fandango at Home (previously known as Vudu), the on-demand streaming service offering the industry’s best selection of 4K UHD titles and more than 250,000 new release and catalogue movies and next day TV shows.

Job Description

The Account Manager is responsible for overseeing, planning and executing sold client promotions while being a liaison between clients, sales and internal operational teams. The position handles several custom promotions at varying implementation stages with multiple client contacts simultaneously. The position requires creative input on idea generation, promotion design and client execution strategies according to the offerings and abilities of Fandango Rewards and it’s suite of promotional products and services.

Responsibilities:

• Partner with the sales team to manage the execution of programs.
• Execute program components in internal and external systems.
• Prioritize tasks for multiple promotions in various stages while effectively managing all other responsibilities.
• Review client promotion materials and distribute to the appropriate departments and/or functional groups (production, legal, operations, accounting, and network relations) when necessary to complete all necessary internal processes.
• Complete initial contract and facilitate contract negotiations between client, finance, legal, sales and marketing, and operations.
• Create long and short-term plans, including setting targets for milestones and adhering to deadlines.
• Understand full user experience of custom promotions and draft copy for all deliverables.
• Maintain awareness of each department’s responsibilities and facilitate communication between each department. Responsible for contact with high-level clients.
• Perform quality control on promotions throughout the lifecycle to ensure the requirements and standards are implemented.
• Make effective decisions when presented with multiple options for how to progress with promotions.
• Use Customer Relationship Management (CRM) software to monitor multiple programs, their contacts and the sales executives.
• Maintain program records to accurately reflect the current disposition of active programs.

Qualifications

Qualifications:

• Ideal candidate possesses 3+ years’ experience working in a sales support, project management, or event planning environment.
• Must be detail-oriented and have strong organizational and time management skills with the ability to prioritize multiple projects at one time.
• Works well under pressure to meet deadlines.
• Proven professional experience in client interaction and a clear understanding of national brand needs and relations.
• Must be able to communicate effectively and professionally with all areas of the Company and all levels of management.
• Exceptional email and telephone communication skills necessary.
• Candidates must display the ability to develop a thorough understanding of the Company's products, client base, and procedures.
• Proficiency in Microsoft Operating Systems and Microsoft Office Suite, and experience with CRM Software.
• Able to exercise discretion and keep the strictest levels of confidentiality.
• Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion.
• Must be prepared and willing to work extended hours, including occasional weekends and holidays, especially during peak periods.

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

For LA County and City Residents Only: NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.