Account Manager

Job Overview

This is an outstanding opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will own a portfolio of accounts and be directly accountable for net revenue retention and expansion. You will gain an in-depth understanding of our customers' operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.

Essential Duties & Responsibilities:

• Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.
• Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account.
• Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions
• Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.
• Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company.

Requirements & Skills:

• Bachelor's Degree; or equivalent experience

• A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.

• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.

• Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.

• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.

• Capable of working independently with minimal supervision and in a team environment.

• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings.

• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.

• Proficiency in all MS Office & Google Office applications.
• Travel up to 10%

Benefits

• Major medical insurance (Seguro de Gastos Médicos Mayores)
  • Health, dental and vision
• 30 days of Christmas Bonus
• 20 days PTO + 11 paid holidays + 4 annual global wellness days
• Assembly recognition program
• 2 days of paid volunteer time off
• Savings fund (fondo de ahorro) capped at 13% and matched by the company
• Quarterly stipend of $1,950 MXN for electricity and internet expenses
• All benefits by law are granted

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• LinkedIn Learning Platform