At Yardzen, we believe people are at their best when they’re outside.
We have a simple promise: help people envision the outdoor spaces of their dreams, all online, and then match them with the right local contractors to bring their design to life. Since our launch in 2018, we’ve helped thousands of homeowners achieve their dream yards, make environmentally responsible decisions, boost their property values and get more out of their outdoor spaces.
We are disrupting the $200 billion outdoor renovation industry. By leveraging technology and creating an innovative online process, we offer a more straightforward, transparent, and delightful design and build experience for the modern homeowner. We’ve been recognized as a Forbes Best Startup Employer, Fast Company Most Innovative Company, named to Inc. Magazine’s Best Places to Work, and written about by Architectural Digest, The New York Times, Sunset Magazine, House Beautiful, The Wall Street Journal, and Forbes. And we’re just getting started.
Yardzen is seeking an Account Manager to join our team. As the primary liaison between Yardzen clients and vetted contractors, Account Managers are pivotal in orchestrating seamless project experiences from initiation to completion. The account manager will focus on managing the client relationship and collaborating with our network of contractors.
Key Responsibilities:
- Serve as clients' central point of contact, offering personalized guidance and support throughout their journey: email, phone, and SMS support.
- Engage with clients during key stages of the design process, ensuring clarity, satisfaction, and timely progress.
- Provide outreach and support as needed, addressing concerns and optimizing client satisfaction.
- Facilitate effective communication and collaboration between clients and vetted contractors, ensuring alignment and understanding of project requirements.
- Coordinate client-pro introductions early in the design journey, fostering positive relationships between clients and contractors.
- Assist in scheduling site walks and bid review calls, supporting seamless project transitions, and setting expectations.
- Understand and anticipate clients' and contractors' needs and expectations, proactively addressing challenges and opportunities.
- Review estimates, manage expectations, and ensure successful project outcomes.
- Monitor market performance and identify recruitment needs for contractor acquisition.
- Actively work to close deals with vetted contractor partners.
About you:
- 2 years experience in sales
- Willingness to exceed customer expectations through exceptional problem-solving skills to ensure excellent customer service
- Strong communication skills, both written and verbal
- Ability to manage multiple projects with strong attention to detail
- Ability to work in a fast-paced environment and adapt to changes
Nice to have:
- Familiarity with the landscape design and construction industry
- Experience with Zendesk and Podium
At Yardzen, we’re committed to creating a space where our employees can bring their full selves to work and have equal opportunities to succeed. We are looking for people that will add to our culture, not just fit in. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, or veteran status, if joining this mission speaks to you, we encourage you to apply!
Since April 2020, we're a remote-first organization. We believe work is a thing you do, not a place you go, and we can stay connected as an organization from anywhere. We believe that clearly defined goals combined with awesome people, authentic empowerment, and autonomy create the best results.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or the recruiting process, please contact us at [email protected].
United States
