Job Title:
ACTIVE POOLING: Service Call Coordinators/Ticket AnalystsJob Description
The role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management. Key responsibilities include analyzing service call workloads and trends to devise optimal scheduling strategies and recommending necessary adjustments to enhance service delivery and operational efficiency.Key Responsibilities:
Workload Analysis:Evaluate service call trends to optimize scheduling strategies and improve efficiency.
Service Call Management:Oversee the creation, scheduling, and tracking of service calls to ensure accurate assignment and timely resolution while monitoring progress for necessary corrections.
Installation and Vendor Coordination:Coordinate installation schedules and vendor engagements, assigning tasks based on geographic and availability factors.
Future Planning & Dispatch Optimization:Anticipate future service needs through workload forecasting and strategically dispatch service calls considering priority, skills, and geographic factors.
Inventory and Parts Monitoring:Verify parts usage, monitor inventory levels, and collaborate with logistics to maintain availability.
Operational Support & Compliance:Provide administrative support to FSM, ensuring adherence to daily protocols, including service call ETAs and safety procedures.
This role requires a proactive approach to managing service operations, optimizing resource allocation, and ensuring compliance with established protocols. Suitable for candidates with strong analytical skills and operational acumen.
Location:
PHL Cebu City - ArcenasLanguage Requirements:
Time Type:
Concentrix is a global business services company that provides customer experience, talent acquisition, and workforce management solutions. The company operates recruitment and staffing services, offering positions across various sectors including customer engineering, business analytics, and talent acquisition roles. Concentrix serves clients through both work-from-home and office-based models, demonstrating flexibility in how they deliver their services. The company maintains a strong commitment to equal opportunity employment and operates internationally with locations including the Philippines and Germany.
