Job Title: Administrative Assistant - Billing (Remote)
About the Client: Our client is a reputable U.S.-based law firm with decades of experience supporting individuals through bankruptcy and Social Security disability cases. The firm is known for its commitment to client care, accessible legal services, and knowledgeable legal professionals.
Overview: This position plays a key role in supporting our billing operations by processing payments, maintaining accurate financial records, assisting clients with billing inquiries, and providing exceptional customer service. The ideal candidate is organized, comfortable working with numbers, and able to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
Responsibilities:
Answer client billing questions professionally and accurately.
Process and post client payments.
Apply debt settlement and bankruptcy payments.
Modify client payment plans as needed.
Process payment transactions, including voids and adjustments.
Monitor failed payments and follow up with clients regarding declined or missed payments.
Respond to creditor calls to verify client representation.
Maintain accurate billing records and documentation.
Ensure the accuracy and confidentiality of client financial information.
Perform general administrative and clerical duties as assigned.
Collaborate with team members to support efficient office operations.
Qualifications:
1–3 years of successful experience in an administrative assistant, billing, customer service, or related role.
Legal billing experience is a plus, but not required.
High school diploma or equivalent required; additional education in business, accounting, or a
related field is a plus.
Required Skills
Exceptional attention to detail and accuracy.
Comfortable working with numbers, basic math, and financial computations.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Outstanding customer service and interpersonal skills.
Ability to prioritize tasks, manage multiple responsibilities, and work independently.
Proficiency with Microsoft Office, particularly Excel and Teams.
Experience working with CRM systems.
Experience with Salesforce, LawPay, QuickBooks, and/or Invoiced is a plus, but not required. We provide training on our systems and processes.
Ability to handle sensitive and confidential information with discretion. Schedule: GY Shift (US Hours)
Setup: Remote / WFH
Why Join STAFFVIRTUAL?
Competitive compensation and benefits package- HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
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