Position: Administrative & Marketing Support Specialist
Location: Remote | Full-Time
We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.
Key Responsibilities
Phone & Customer Communication
Answer incoming calls professionally and promptly
Handle client inquiries and provide excellent customer service
Assist with virtual interviews and other client-facing communications as needed
Marketing Support
Manage consistent social media posting and engagement
Execute and monitor email marketing campaigns using Mailchimp and Zapier
Support ongoing marketing initiatives and promotional activities
Maintain marketing schedules and ensure campaign consistency
Administrative & Operational Support
Assist with CRM management and data updates
Handle general administrative and back-office tasks
Support daily operations and help keep internal processes organized
Free up leadership to focus on client relationships and business growth
SOP & Process Documentation
Review, organize, and improve existing SOPs
Create clear process documentation, checklists, and training materials
Utilize Loom recordings, training videos, and other resources to document workflows
Identify gaps in procedures and recommend process improvements
Qualifications
Excellent verbal and written English communication skills
Strong customer service and phone-handling experience
Experience with CRM systems and administrative support
Familiarity with Mailchimp, Zapier, Loom, or similar tools
Highly organized with strong attention to detail
Ability to work independently and take initiative
Process-oriented with strong follow-through and accountability
What We're Looking For
Reliable and consistent professional who takes ownership of tasks
Strong communicator who can confidently interact with clients
Quick learner who can adapt to existing systems and processes
Someone who values organization, efficiency, and continuous improvement
Success in This Role
Consistent client communication and follow-up
Reliable execution of marketing activities
Well-documented and organized SOPs and processes
Reduced administrative workload for leadership
Improved operational efficiency and follow-through across the business
