Job Title: Advanced Associate, Compensation
Position Summary
The Advanced Associate, Compensation manages Tier 2 administrative transactions in the HR System (Fusion). Advanced Associates are also responsible for ensuring they process their cases timely, correctly, and adhere to all performance requirements.
The role will be reported to the Compensation Manager and will work closely with other HR SSC Teams (especially Tier 1)
Key Responsibilities
Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broaden HR related processes and systems
Processes HR transactions in Fusion and other HR technologies, as requested
Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g HR Operational Reports, Processing requests of more than 10 entries via Mass Upload etc.)
Leverages knowledge management solutions to complete inquiries and transactions
Works to meet expected service levels and business performance goals
Escalates client service issues to the appropriate party
Documents all cases in the case management system
Ensures consistent application of HR policies and state, federal, and/or country laws and practices
Demonstrate empathy to the colleague’s situation and speak in a manner/tone the colleague can understand and relate with
Supports change programs and initiatives. Develop understanding of HR operations
Participates in scheduled and ad hoc training to improve HR and business acumen
Supports colleague engagement and cultural programs and initiatives
Performs special projects and related duties, as assigned
Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels
Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
Analyze compensation data to identify trends, anomalies, pay gaps, and opportunities for process or program improvement
Prepare recurring and ad hoc compensation reports, dashboards, and data summaries for HR, Rewards, and business stakeholders
Conduct employee demographic, workforce, and compensation positioning analyses to support compensation planning and decision-making
Perform data quality reviews and audits to ensure accuracy, completeness, and consistency of compensation and employee data within HR systems
Qualifications
Education:
Experience:
Minimum of 2-3 years of experience Compensation & Benefits administration
Experience with Oracle and ticketing systems
Willing to work in UK time zone (4 :00 pm - 1:00 am MNL)
Skills and Competencies:
Excellent problem-solving and analytical skills
High level of attention to detail and accuracy
Effective communication skills, both written and verbal
Ability to handle confidential and sensitive information
Strong organizational and time management skills
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience utilizing AI tools with exposure to project initiatives
Attributes:
Customer-focused mindset with a commitment to delivering high-quality service
Ability to work independently and as part of a team
Adaptability and willingness to learn new systems and processes
Strong work ethic and a proactive approach to problem-solving
Pearson is a global education company operating in five main business divisions across over 50 countries, with major markets in the US, UK, Canada, and Australia. The company provides digital, print, and service solutions for educational institutions, including course-based materials, subscription-based learning platforms, and high school equivalency testing through the GED® program. Through GED Testing Service, Pearson has helped more than 20 million learners since 1942 earn credentials and access college and career pathways. The company also offers workforce development solutions through GEDWorks, partnering with employers and organizations to build talent pipelines while advancing economic mobility for adult learners.
