Company Summary
Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service.
Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee.
At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you.
Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.
Impact & Why This Matters
For many families, finding the right school is one of the most important decisions they will ever make for their child. Some are searching for a fresh start after a difficult experience. Some are looking for greater flexibility. Some are trying to find a school where their child can feel supported, successful, and hopeful again.
You will often be the first person they talk to.
Every phone call returned, every question answered, every concern addressed, and every enrollment completed has the power to connect a student with an educational opportunity that better fits their needs, goals, and future.
When you do this work well, families feel heard, supported, and confident. Students gain access to new opportunities. Futures change.
Purpose
You will be the trusted guide who helps families explore educational options, navigate uncertainty, and confidently take the next step toward enrollment.
You will champion exceptional service through thoughtful conversations, proactive communication, and unwavering follow-through—helping families feel supported, informed, and valued throughout their enrollment journey.
Role Overview
This is a highly family-facing, relationship-driven role where your impact is built one conversation at a time. You'll connect with prospective students and families through phone calls, texts, emails, tickets, and virtual conversations while helping them understand our schools and successfully navigate the enrollment process.
Your success is measured in both key performance indicators like conversion rates, responsiveness, quality assurance scores, and productivity goals and in lives changed: families who find the right educational fit, students who gain access to new opportunities, and parents who feel confident in the decisions they make for their children.
It demands extreme ownership, lightning responsiveness, thoughtful discovery, and joyful persistence because every family deserves a consistent champion who is fully invested in helping them succeed.
Core Responsibilities
- Build trusted relationships that help families feel confident, informed, and supported throughout their enrollment journey.
- Guide prospective students and families through the enrollment process with clarity, urgency, and care, transforming questions and uncertainty into action and momentum.
- Monitor family engagement and proactively address questions, concerns, or enrollment barriers before they delay a family's progress.
- Deliver exceptional service in every interaction, ensuring families feel heard, valued, respected, and confident in their educational decisions.
Essential Duties
- Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and supportive.
- Own daily communication with prospective families through phone calls, texts, emails, tickets, and other communication channels; respond quickly and thoughtfully when support is needed.
- Conduct proactive outreach to families who have expressed interest in our schools and maintain consistent follow-up throughout the enrollment process.
- Build rapport through active listening, thoughtful questions, and meaningful conversations that uncover each family's unique needs and goals.
- Educate families on school programs, enrollment requirements, educational options, and available student supports.
- Guide families through enrollment applications, ensuring submissions are accurate, complete, and timely.
- Maintain precise, actionable records of conversations, enrollment progress, and next steps to ensure nothing falls through the cracks.
- Meet or exceed enrollment, responsiveness, productivity, and quality assurance expectations.
- Collaborate enthusiastically with peers and leaders to create a seamless enrollment experience for every family.
- Engage fully in professional development, meetings, coaching, and training to continuously elevate your impact.
- Represent Learning Network's mission and values in every interaction, ensuring families receive a consistently exceptional experience.
- Embrace other duties as needed to advance our mission.
Work Schedule and Availability
- Work a fixed schedule: 10:00 a.m.–7:00 p.m. Mountain Time (Denver) with one weekend shift each week from 8:00 a.m.–5:00 p.m. Mountain Time and receive a weekday off in exchange.
- Work full time in this non-exempt role, requiring 40 hours per week with uninterrupted focus during scheduled hours.
- Remain actively available and immediately responsive throughout the workday via phone, chat, Zoom, email, and internal systems so students, parents, and colleagues can reach you in real time.
- Avoid all concurrent work during scheduled hours and maintain full professional focus; ensure any outside employment does not interfere with performance and is approved in writing in advance.
- Maintain a private, professional, distraction-free remote workspace with reliable high-speed internet that supports video and required tools.
This Role Is Your Calling If:
- You genuinely enjoy helping people make important decisions and take pride in delivering exceptional service.
- You thrive on building trust and creating meaningful relationships through conversation.
- You're wired for excellence: self-driven, highly responsive, and committed to following through on every promise you make.
- You embrace goals, metrics, and accountability because they help you measure and maximize your impact.
- You remain positive, resilient, and persistent even when faced with objections, uncertainty, or challenging conversations.
- You enjoy uncovering needs, solving problems, and helping families find the best path forward for their student.
- You believe every interaction is an opportunity to make someone feel heard, supported, and valued.
This Role May Not Align If:
- You prefer minimal interaction with customers, families, or prospective students.
- You dislike proactive outreach, follow-up calls, or ongoing communication throughout a process.
- You struggle with balancing high activity levels while maintaining quality and attention to detail.
- You become discouraged by rejection, objections, or difficult conversations.
- You resist feedback, coaching, performance tracking, or structured expectations.
- You want to balance this position with another job.
Knowledge, Skills, and Abilities
- Strong interpersonal skills to communicate clearly, empathetically, and professionally.
- Ability to build rapport, gain commitment, uncover needs through thoughtful questions, and guide families toward informed decisions.
- Extreme ownership of outcomes with high self-motivation, discipline, persistence, and accountability to exceed expectations.
- Strong customer service and relationship-building skills paired with a genuine desire to help families succeed.
- Strong organizational skills, time management, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Independent work capability paired with effective remote team collaboration.
- Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies.
- Willingness and ability to travel to assigned testing locations for proctoring.
Qualifications
- High School Diploma or equivalent (required)
- Associate's or Bachelor's degree (preferred)
- Minimum three (3) years of sales, admissions, enrollment, customer service, or related experience (required)
- Minimum one (1) year of education-related experience (preferred)
- Experience with Salesforce (preferred)
- Experience with Asana (preferred)
- Fluency in Spanish (preferred)
- Ability to pass required background checks (required)
Benefits
- Medical, dental, and vision employee coverage for as little as $1 each per month;
- Personal paid time off in addition to major holidays;
- Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer; and
- 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.
