Under general direction, as Aftermarket Account Manager, you are responsible for working with the CPM Americas Aftermarket Sales Director, and other colleagues to define and champion commercial efforts for the entire CPM product lines for the Aftermarket with focus in the US for the biomass industry.
The focus is to both affirm our market presence within the existing customer base and grow our business in the region. After training and gaining experience, you will be recognized as an expert for CPM equipment and parts (including CPM, Roskamp, Champion, Dorssers & Bliss brands), and will work across the Southeast US region.
The Aftermarket Account Manager works in parallel with the CPM sales team with a focus on improving operations, standardizing processes, increasing efficiency, growing aftermarket sales, and ensuring CPM’s customers are served in a timely, professional manner.
Key avenues for success include: creating customer relationships, increasing sales, driving strategic growth initiatives, identifying and translating the business and market opportunities into actionable recommendations in order to promote the growth of CPM and to achieve the individual, team, and company targets.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and implement sales strategies to improve service and sales to customer base
- Responsible for Aftermarket sales for all CPM product spare parts and service to customers across the region
- Responsible for personnel management to maintain a strong team and culture
- Review current sales & service roles & tasks to search for improvements that can be implemented
- Create and/or improve sales & service training for equipment and internal processes
- Assist the Americas Aftermarket Sales Director with projects, sales opportunities, presentations, pricing efforts, travel, strategy, and programs.
- Understand CPM equipment to troubleshoot customer solutions
- Build relationships with customers and sales representatives
- Create & achieve aftermarket budget, forecast, and goals for increasing CPM revenue & market share.
- Prepare field reports after customer visits and distribute to the appropriate personnel.
- Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements.
- Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures.
- Manage customer accounts ensuring alignment with customer, market segment, and CPM strategies
- Identify and understand technical requirements of customers and connecting these with CPM’s products and solutions
- Reports to management and colleagues about market developments and new possible opportunities in the industry
- Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met
- Perform other related duties as required and assigned.
- Collaborate and direct CapEx leads to Biomass CapEx sales team.
QUALIFICATION AND SKILLS:
- 5+ years Commercial, Sales, or Operations experience within the Food/Agriculture/Bioenergy complex.
- Strong mechanical aptitude and willingness to get one’s hands dirty
- Excellent communications skills, with the ability to speak in public and to multiple levels within customer organizations, including technical specialists, procurement officers, and senior management
- ERP and customer relationship management (CRM) experience.
- Self-starter, driven, and a results-oriented sales professional
- Outcome focused with the ability to manage competing priorities and work well under pressure.
- Well-developed sales and presentation skills.
- Strong attention to detail.
- Effective at problem solving, negotiation, and conflict resolution
- Previous experience managing, leading, and developing talent in a team environment is a plus.
- Experience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departments
- Entrepreneurial spirit and approach
- Business travel (up to 50%)
- Bachelor’s degree in a technical or business field - chemistry, agriculture, industrial sciences, chemical, finance, or mechanical engineering preferred.
- Experience selling/supporting technical solutions, preferably within the oilseed, animal feed, biomass, food, and materials processing industries.
- Residence in United States
- Remote work options are available
- Proficiency in Microsoft Office software including Excel, Teams, PowerPoint, and Word.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
United States
