Job Title
Agency Care SpecialistLocation
Remote/Nationwide, USAAdditional Location(s)
Employee Type
EmployeeWorking Hours Per Week
40Job Description
At CSI Pharmacy (CSI), we are on a mission to provide specialty pharmacy services to patients with chronic and rare illnesses in need of complex care. Committed to improving the health and livelihood of our patients, our Home Infusion RN will partner with our extraordinary team of pharmacists, clinicians, and business professionals to bring the highest quality treatments, care, and comfort to the patients we serve.
CSI is a rapidly growing national specialty pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.
Summary
The Agency Care Specialist (ACS) supports the mission of the Agency Operations and Partnership Team (AOPT) by advancing high-quality, patient-centered care through a blend of clinical and administrative coordination. This role serves as a vital clinical liaison between patients, agency nurses, the Clinical Nurse Supervisor, and the Agency Intake Liaison. The ACS ensures seamless communication,timelyscheduling, andaccuratedocumentation to uphold operational excellence and patient satisfaction across CSI Pharmacy’s infusion network
Pay Range: $25 - $35/hr (DOE)
Schedule: (Virtual) Monday - Friday, 8:30am - 5:00pm PST
Location: This position is fully remote; however, it is required to work the above schedule in PST specifically
EssentialDuties andResponsibilities
includethefollowing.Otherdutiesmaybeassignedasnecessary.
Serve as a point of contact for patients and agency nurses, responding promptly to inquiries and coordinating care needs.
Collaborate closely with the Clinical Nurse Supervisor and Agency Intake Liaison to support onboarding, compliance tracking, and agency service coordination.
Accurately process patient orders, clinical documentation, and prescription labels, ensuringtimelyand organized recordkeeping.
Escalate clinical concerns or changes in patient condition to the Clinical Nurse Supervisor orappropriate teammember.
Coordinate nursing schedules and verify patient information in collaboration with pharmacy and nursing teams.
Maintainaccuratedocumentation of all patient interactions, including urgent requests, complaints, and service issues.
Identifyand report compliance issues, scheduling conflicts, and patient-reported concerns to the Clinical Nurse Supervisor forappropriate follow-up.
Support administrative tasks such as scanning, organizing records, and preparing scheduling materials.
Participate in special assignments, including contacting agencies for missing documentation or lab due dates.
Uphold professional conduct and represent the organization positively in all interactions.
Adhere to all company policies, procedures, and compliance standards.
QualificationRequirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Provide the highest level of professionalism, responsiveness, and communication to build andmaintainthemaximumcustomer base possible.
Adherestothe company’scompliancerequirements asstatedinthepolicyandprocedure manual and all other related policies.
Excellentorganizationalskillsandattentiontodetail.
Mustpossesstheabilitytomulti-taskandfrequentlychangedirection.
Analytical - Uses intuition and experience to complement data.
Problem Solving -Identifiesand resolves problemsin a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Strives to continuously build knowledge and skills, Sharesexpertisewith others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;Solicitscustomer feedback to improve service; Responds to requests for service andassistance.
Interpersonal Skills - Focuses on solving conflict, not blaming;Maintainsconfidentiality; Listens to others without interrupting; Keeps emotions under control;Remainsopen to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Business Acumen - Conserves organizational resources.
Diversity -Demonstratesknowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.
Ethics - Treats people with respect; Works with integrity and ethically; Upholdsorganizational values.
Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality -Demonstratesaccuracy and thoroughness; Looks for ways to improve and promote quality;Monitorsown work to ensure quality.
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materialsproperly.
Adaptability - Able to handle frequent changes, delays, or unexpected events.
Attendance/Punctuality - Isconsistentlyat work and on time.
Dependability - Follows instructions and responds to management's directions.
Initiative - Asks for and offers help when needed
Education and/or Experience
Minimum twoyearsmedical or pharmacy experience or equivalent experience.
At least 1 year of customer service experience
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
CSI Pharmacy is an Equal Opportunity Employer
CSI Pharmacy is a rapidly growing national specialty pharmacy that provides specialty pharmacy services to patients with chronic and rare illnesses requiring complex care. The company is committed to improving the health and livelihood of patients through high-quality treatments, care, and comfort. CSI operates a home infusion network and partners with pharmacists, clinicians, and business professionals to deliver patient-centered care. The organization focuses on advancing clinical and administrative coordination to ensure seamless communication, timely scheduling, and accurate documentation across their infusion network.
