Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com.
Behind every product Mercury ships is a fast-growing company: dozens of teams across engineering, product, design, data, and business functions, and hundreds of projects that require alignment across compliance, legal, partnerships, customer support, finance, and leadership. AI Ops builds the systems that keep that organization moving, helping teams move quickly without losing shared context.
In this role, you'll own Mercury's internal knowledge infrastructure: the systems and standards that make company information accurate, discoverable, and useful. You'll build and maintain a trusted context layer—a structured, living record of what teams own, are building, and know—and ensure it stays current automatically.
That context layer powers leadership reporting, planning, operational reviews, and the internal AI agents employees use every day. You'll define how information is organized, validated, and maintained across systems like Linear and Mercury's internal platforms so they function as a single source of truth.
Working closely with Engineering, who own the underlying infrastructure, you'll design the knowledge layer above it: the taxonomies, schemas, validation workflows, and automations that make company knowledge reliable for both people and AI systems.
This role sits at the intersection of systems operations, knowledge architecture, and product thinking. Success isn't measured by collecting more information, but by creating a high-signal knowledge system that helps employees find answers quickly, enables leaders to make decisions from shared context, and gives AI systems the foundation they need to operate effectively.
Mercury aims to make banking* feel secure, reliable, thoughtful, and perhaps even magical. Your job is to make the company's internal knowledge systems just as dependable.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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Mercury is a fintech company building a complete finance stack for startups and scaling companies. The company provides banking services (through partner banks Choice Financial Group and Column N.A.), along with investment advisory products through Mercury Advisory, LLC. Mercury is positioned as a radically different kind of banking experience that marries power and beauty with intentionality and care, transforming an industry long shaped by complexity and friction. The company emphasizes thoughtful design and customer trust, particularly around privacy and data protection, as core to how they build products and serve their customers.
