About our Client:
A subsidiary of a renowned real estate developer, this company is behind one of Colombo's premier mixed-use developments, including a state-of-the-art lifestyle mall. Spanning over 200,000 square feet, the mall offers an unparalleled range of shopping, entertainment, and dining experiences, setting a new standard for urban living. Join this prestigious organization to be part of its innovative journey.
About the Role:
The AI & Process Automation Executive/Analyst will lead and coordinate group-wide automation and digital transformation initiatives. The role focuses on identifying process improvement opportunities, implementing AI-driven solutions, optimizing workflows, and delivering actionable insights to enhance operational efficiency, tenant performance, and customer satisfaction.
Key Responsibilities
Lead and coordinate asset-specific AI and process automation initiatives across the group.
Identify automation opportunities and map internal workflows to improve efficiency.
Collaborate closely with IT teams and vendors to design, implement, and maintain automation solutions.
Drive user adoption and measure efficiency gains, manpower optimization, and ROI.
Utilize AI tools for analytics automation, reporting, and enhanced tenant/customer insights.
Document processes, develop SOPs, and support continuous improvement initiatives.
Monitor system performance and recommend enhancements.
Analyze tenant categories, track performance, benchmark top/bottom performers, and support churn reduction strategies.
Support development of Tenant Satisfaction Index (TSI) and Customer Satisfaction Index (CSI) through surveys and digital tools.
Coordinate with stakeholders to translate business needs into AI-powered and automated solutions.
Key Requirements
Minimum 3–5 years of experience in AI implementation, process automation, digital transformation, or business analytics roles.
Bachelors degree in information systems, Data Science, Computer Science, Engineering, Business Analytics, or related field.
Hands-on experience with workflow automation platforms (Power Automate, UiPath, Zapier, or similar).
Exposure to process mapping, workflow redesign, and manpower optimization.
Strong analytical and reporting skills with Excel and BI tools (Power BI or Tableau preferred).
Ability to translate business requirements into automated and AI-driven solutions.
Strong project coordination and stakeholder management skills.
Excellent communication and change management capabilities.
Self-motivated, structured thinker with strong problem-solving skills.
If you are interested, please submit your CV to or apply below.
MindPlus (Pvt) Ltd is an IT consulting firm with over 20 years of expertise in delivering innovative solutions to mission-critical systems. The company specializes in enabling enhanced business performance for clients through cutting-edge technology implementations. Recognized by Gartner for leadership in emerging technologies such as Blockchain, MindPlus consistently delivers forward-thinking solutions. The company operates across multiple regions including Australia/NZ and provides enterprise resource planning (ERP) system implementations and financial technology services.
