About the Role:
Our client is seeking an experienced Airbnb Operations Manager to oversee the day-to-day operations of a 15-unit Airbnb portfolio in Detroit, USA. This is a remote role focused on guest communication, pricing optimization, calendar management, and delivering a high level of customer service.
You will be the primary point of contact for guests and will work closely with ownership and local vendors to ensure smooth operations and excellent guest satisfaction.
Key Responsibilities:
Manage guest communication across Airbnb and other booking platforms (before, during, and after stays)
Operate and manage listings using Hostaway
Optimize nightly pricing and occupancy using PriceLabs
Coordinate check-ins, check-outs, and guest instructions
Handle guest issues, complaints, and service recovery professionally
Monitor reviews and implement strategies to maintain high ratings
Update listings, house rules, and automated messages as needed
Communicate with cleaners, maintenance, and local contacts when issues arise
Ensure calendar accuracy and prevent double bookings
Track and report key performance metrics (occupancy, ADR, reviews.
Required Experience & Skills:
3+ years of experience managing short-term rentals or Airbnb properties
Hands-on experience with Airbnb, Hostaway, PriceLabs and / or VRBO
Excellent written English communication skills
Strong customer service mindset and problem-solving ability
Ability to manage multiple properties simultaneously
Organized, detail-oriented, and proactive
Reliable internet and professional remote work setup
Ability to work full-time EST hours
Preferred Qualifications:
Experience managing 10+ short-term rental units
Familiarity with U.S. guests and expectations
Experience handling escalated guest situations
Knowledge of automation, templates, and SOPs for STR operations
