The Trust and Safety Analyst/Sr Analyst position is a key role within the Operations function at Cint. We are a fast-paced organization and are redefining the online market research industry. Candidates with a can-do attitude and a proactive and hands-on approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative, and hard work are rewarded. This role is a remote working position, and the candidate will be working US EST hours.
Role Purpose and Responsibilities:
Communicate and liaise with different departments to handle incoming requests and quality escalations
Prepare reports and share insights into quality findings as part of quality investigations
Drive and/or be a part of quality programs related to suppliers, clients, etc
Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user level
Contribute by sharing inputs towards development of new tools and products
Update product and internal documentation regularly
Explore avenues, plan and ideate to improve the overall quality function
2-3 years’ minimum experience in the Market Research service industry preferred
Enterprising, curious and enthusiastic to learn new tools and processes
Data Analysis: able to spot patterns and irregularities within data sets of different sizes
Making Order out of Chaos: Highly organized and proactive, you are good at keeping on top of your work by tracking and progressing many different tasks at once in a fast-paced, busy environment.
Have a commercial mindset to understand the impact of actions
Team player with the ability to communicate clearly and build strong and trustworthy relationships with different stakeholders
Proficiency in written and oral communication in English
Technical requirements
Tech-savvy with proficiency in using MS-Office products – key features expertise:
Excel V-lookups
Pivot tables with filtering/formulas/etc
De-duplications checks
Experience in handling Market Research data checks and validation
Ability to manipulate large files
Provide clear, concise feedback on data findings
Add suggestions on needed improvements
Knowledge of Sampling criteria and panel handling is a big advantage
Our Values
Collaboration is our superpower
We uncover rich perspectives across the world
Success happens together
We deliver across borders.
Innovation is in our blood
We’re pioneers in our industry
Our curiosity is insatiable
We bring the best ideas to life.
We do what we say
We’re accountable for our work and actions
Excellence comes as standard
We’re open, honest and kind, always.
We are caring
We learn from each other’s experiences
Stop and listen; every opinion matters
We embrace diversity, equity and inclusion.
More About Cint
We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.
In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)
Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.
Who We Are
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world’s curiosity!
Cint is a pioneer in research technology (ResTech) that provides a programmatic marketplace platform enabling customers to post questions and get answers from real people to build business strategies, publish research, and measure digital advertising impact. The platform is built on the world's largest programmatic marketplace with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviors. Cint's technology infrastructure is built on AWS and GCP, utilizing advanced tools like Kubernetes, Terraform, and Databricks to support large-scale data processing and analytics. The company serves global enterprises across multiple industries seeking consumer insights and research capabilities at scale.
