What you’ll do
- Connect and grow end to end relationships with apps and developers with a focus on those who are already certified or want to be certified
- Build expert knowledge on our commercial models and respond to queries about them
- Engage with apps on growth and enablement initiatives e.g. through App Check-ins, App Listing Reviews and other projects
- Manage and triage cases in the Salesforce queues you are responsible for
- Answer basic technical and accounting questions as it relates to our commercial models
- Vet uses cases, assess and prioritise applications to ensure they meet pre certification requirements
- Approve the commercial model each apps gets onboarded to and then support apps who later switch commercial models
- Build relationships with internal Xero teams including partnerships, ecosystem billing and ecosystem marketing to facilitate good feedback loops, support onboarding and uplift app engagement and enablement
- Assign and assist with balancing cases across Developer Relations where appropriate
- Proactively understand and manage risks as they relate to your role
- Plan, coordinate and track ongoing projects and tasks as they relate to your role
What you'll bring
- Experience working within SaaS or Platform companies
- Previous experience in an inbound support role working with queue management
- Some accounting knowledge
- Experience discussing basic technical topics with developers
- Excellent communication skills - explain complex concepts clearly and concisely