Position Overview
We are seeking a proactive and personable Appointment Setter to engage with warm inbound leads across Australia and New Zealand who have expressed interest in owning a franchise with Jim's Cleaning.
This role is focused exclusively on lead engagement, qualification, nurturing, and appointment setting. You will be the first point of contact for prospective franchise owners, helping determine their level of interest and suitability before scheduling consultations with the onshore Franchise Sales team, who will handle the sales process and close the deal.
The ideal candidate is a strong communicator who enjoys speaking with people, building rapport, and creating opportunities through effective lead qualification and follow-up.
Work Schedule - Monday to Friday | 8:00 AM to 5:00 PM Manila time
Work Arrangement: Work from Home
Key Responsibilities
Contact warm inbound leads generated through Facebook, website inquiries, and other marketing campaigns.
Engage prospects via phone, email, SMS, and other communication channels as required.
Conduct initial qualification conversations to understand the prospect's background, interest level, business goals, availability, and suitability for franchise ownership.
Provide a high-level overview of the franchise opportunity and answer basic inquiries.
Build rapport and maintain consistent follow-up with prospects who are not yet ready to proceed.
Schedule qualified prospects for consultations with the onshore Franchise Sales team.
Maintain accurate records of all interactions, notes, and appointment outcomes within the CRM.
Manage lead pipelines and ensure timely follow-up on all assigned inquiries.
Re-engage aged or inactive leads to identify renewed interest.
Meet or exceed targets for contact rates, qualified appointments, and appointment attendance.
Coordinate closely with the sales team to ensure smooth handover of qualified prospects. Required Qualifications
Minimum 2 years of experience in appointment setting, lead generation, outbound calling, or inside sales.
Excellent verbal and written English communication skills.
Experience supporting Australian or New Zealand clients is highly preferred.
Strong interpersonal skills with the ability to quickly build trust and rapport over the phone.
Comfortable handling objections and keeping conversations focused on securing appointments.
Experience using CRM systems and maintaining accurate lead records.
Strong organizational and follow-up skills.
Self-motivated, goal-oriented, and able to work independently in a remote environment. Preferred Qualifications
Familiarity with Facebook lead generation campaigns and inbound lead management.
Experience working with high-volume lead pipelines.
