Description
About the Role:
Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:
Verify patient benefits and insurance coverage
Reactivate past patients and maintain engagement
Answer inbound calls and assist with inquiries
Follow up on appointment confirmations and reminders
Make outbound calls to leads and potential patients
Schedule and reschedule patient appointments efficiently
Process refills and follow clinic policies
Manage electronic medical records (EMR)
Audit labs and follow up on missing results
Monitor and oversee virtual clinic kiosk workflows
Perks:
Health Maintenance Organization (HMO)
Competitive pay
Government-mandated benefits
13th month pay
Night differential pay
Internet allowance
Perfect attendance bonus
Yearly salary increase
Opportunities for career growth and development
Requirements
Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required
Must have experience working with US-based clinics and/or healthcare environments
Experience in EMR, insurance verification, patient coordination, and inbound call handling
Experience in processing refills, auditing labs, and following up on lab results
Medical billing and coding experience is a plus
Strong written and verbal English communication skills
Highly organized, detail-oriented, and self-motivated
Must have stable internet connection and a dedicated quiet workspace for remote work
Snapscale is a healthcare services company that supports US-based clinics and physicians by providing remote customer service and patient coordination solutions. The company specializes in bilingual patient support, handling administrative tasks such as insurance verification, appointment scheduling, patient enrollment, and EMR/EHR management. Snapscale serves as a key operational support partner for healthcare providers, enabling them to deliver better patient experiences through dedicated, multilingual customer service representatives.
