HeadQuarters is a global start-up that partners with US cannabis companies, providing expert support across multiple business functions and helping clients build, scale, and optimize their operations.
At the moment, we are looking for an Accounts Receivable Team Lead to join our growing team and help drive efficient collections processes, team performance, and client satisfaction.
The AR Team Lead will be responsible for overseeing accounts receivable operations and leading the HQ team assigned. This role ensures invoices are followed up on, payments are collected on time, and account status is clearly tracked. The Team Lead coordinates the internal AR team, monitors aging reports, and supports the team in resolving payment issues with retailers.
This role is ideal for someone with strong AR fundamentals who is ready to take the next step into leadership — owning team coordination, driving collections performance, and acting as a key point of contact for both internal and client communication.
The working hours for this role are 9am - 5pm EST (afternoon/evening hours for candidates located in Europe).
Requirements
Proven experience in Accounts Receivable, billing, or collections
Prior experience supporting or guiding teammates is a strong plus
Solid understanding of AR processes, aging reports, and collections workflows
Strong organizational and prioritization skills
Confidence in handling challenging payment conversations
Problem-solving mindset with the ability to navigate disputes
High attention to detail and accuracy
Clear, professional communication skills
Proactive approach with a strong sense of ownership
Nice to have:
Experience with retail clients or high-volume AR environments
Exposure to process improvements or scaling operations What You’ll Be Responsible For
Manage and support a team of 4-5 AR Specialists
Assign and balance workload across the team
Provide guidance on collections strategies and difficult cases
Ensure the team follows HQ’s AR processes and communication standards
Monitor aging reports and proactively identify overdue balances
Ensure consistent follow-up with retailers on unpaid invoices
Support the team in resolution of payment issues and disputes
Escalate high-risk or long-overdue accounts when necessary
Communicate AR status and updates to the client when required
Share insights on payment trends and collections progress
Partner with clients to investigate and resolve payment discrepancies and account-related issues
Maintain accurate tracking of outstanding balances and account activity
Ensure proper documentation and updates in AR systems
Provide regular updates on team performance and collections progress
Provide regular updates to the AR Manager on team progress and account status
Flag overdue accounts, payment risks, and operational challenges early
Escalate situations where additional support or decisions are needed
Coordinate with the manager on priorities and workload planning What You’ll Own
Coordination and support of the AR team
Monitoring aging reports and overdue accounts
Escalating payment risks and major issues Benefits
Why This Role
🚀 Step into a leadership role and directly impact team success
👀 Gain visibility with leadership and client stakeholders
🧠 Build experience in coaching, coordination, and decision-making
📊 Own AR operations for a key account
⚙️ Shape processes and improve team efficiency
🌱 Grow into future leadership opportunities within HQ
Our Values We are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients.
👉Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ!
Looking forward to meeting you!www.tryheadquarters.com
