In this role, you will implement and refine lead conversion and customer retention strategies. Keeps, renowned for its subscription health service primarily serving men and recently expanding into sexual health, presents a unique opportunity for you to develop vital CRM skills crucial for building an innovative, world-class business within the healthcare space.
Your specific task will be to enhance the Keeps patient journey by delving into data and meticulously devising methods to strengthen the relationship with patients, focusing on encouraging engagement and long-term retention. You will closely partner with the creative, content, and brand teams to construct, evaluate, and personalize touchpoints. Additionally, you will collaborate with product, strategy, and operations teams to craft CRM campaigns aimed at optimizing performance at each stage of the user journey and help us to continue to achieve our mission to help men receive convenient, affordable, and quality care for a variety of their health and wellness needs! Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.
Comp | Perks | Benefits
- The base pay range for this position is $74,000- $102,000 per year.**
- Competitive Salary + Annual Incentive Plan + Stock Option Package
- Robust and affordable Health, Dental, and Vision plan options
- 401k with a match, commuter benefits, and FSA
- Annual $750 vacation stipend and $500 happiness stipend
- Flexible time off policy
- Career growth opportunities
** Within the range, individual compensation will be determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Please note that the compensation range listed reflects the base salary only, and does not include incentive target, equity, or benefits.”
What you get to do every day
- Creating and executing acquisition and retention strategies for Keeps CRM, which can include email/SMS marketing flows, landing pages, sales campaigns and more
- Developing and executing omni-channel campaigns (email + SMS required), verifying copy, layout, links, and dynamic content as well as assessing and addressing any spam or deliverability risks
- Building creative marketing strategies grounded in data that drive meaningful impact on our acquisition, conversion and retention KPIs
- Conducting quality assurance reviews and delivery testing to ensure the accuracy of email deployments, as well as monitor the campaign post-deployment to validate completion for best in class customer experience
- Analyzing email program performance metrics at the campaign and aggregate level to identify trends
- Helping to build lifecycle marketing culture within Thirty Madison by working alongside counterparts in other brands to share takeaways and discuss optimization opportunities
- Leverage patient research and data to devise customer segmentation strategies that deepen our relationships with patients and enable them to feel understood and supported
What you bring to the role
- 1+ years in a lifecycle marketing role, preferably in a fast-growing e-commerce start-up environment that believed in the balance of data and creativity
- A patient-first attitude and a passion for reimagining and transforming the healthcare experience for millions of people
- Previous experience in customer pathing, email & SMS marketing, as well as familiarity with customer segmentation and customer lifecycle management
- Ability to build functional, professional, and beautiful email templates (HTML experience is a plus)
- Familiarity with ESP/CRM tools, such as Iterable, Klayivio, …. to be able to build and complete multi-channel CRM automations, marketing campaigns, A/B tests, segment creation, and reporting
- Ability to adapt to a fluid fast paced environment
- Familiarity with CRM data analysis and utilization of tools such as Microsoft Excel and Looker, Tableau or another data visualization tool
U.S. Applicants Only
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at [email protected] to request accommodation.
About Thirty Madison
Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.
We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com.
*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*
*Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.
Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.
United States
