Who are we?
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.
At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD but this role offers flexibility to work remotely or in a hybrid arrangement. Applicants must be based in Australia's East Coast.
What’s the role?
Do you want to join a high-producing and impactful sales and service team at HubSpot? The mission of the Associate Inbound Success Coach (customer service) team is to provide customers and prospects with the most immediate and high quality first interaction with HubSpot in order to drive great customers. This is an entry level role perfect for someone passionate about building a career in sales with progression opportunities into a Business Development Representative.
What will you do?
Navigate a high volume of product and sales related inquiries
Conduct consultative pre-qualification of prospects for HubSpot’s sales process via phone, live chat, and email
Help remove technical barriers for our users and recommend software best practices
Set up high quality appointments with the appropriate sales team members for Inbound Growth Assessments
Identify and deliver best next steps or resources to assist customers and users
Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike
Who are you?
Excellent written and verbal communication skills
A strong technical aptitude to help our users succeed with the HubSpot software
A passion for helping our prospects businesses grow
Initiative to find the resources needed to be successful in this role
An ability to work collaboratively to solve problems
HEART (check out our Culture Code)
How will you excel in this role?
A strong interest in a career in sales and a passion to solve for customers
Genuine curiosity about business and technology
A growth mindset and a habit of seeking feedback for self-development
Ability to pick up new platforms and processes quickly
High performance in previous roles and areas outside of professional work (E.g hobbies, sport, creative)
What are the benefits?
Generous remuneration and stock units
Hybrid work environment You can choose to work from Home, Office or Flex!
World class new hire training and onboarding
An education allowance up to USD $5,000 per annum
Flexible Time Off Policy
Private health insurance allowance & Annual fitness reimbursement
Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
Check out the HubSpot Website to see all our wonderful Benefits
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot Careers
Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
HubSpot is a customer relationship management (CRM) platform that helps companies of various sizes grow better. The company offers a full product suite designed to serve businesses from mid-market (51-500 FTE) to enterprise customers, with particular strength in competing against established CRM solutions like Salesforce. HubSpot provides CRM functionality, Sales Cloud capabilities, and implementation support to enable organizations to manage customer relationships and drive business outcomes. The platform is positioned as an alternative to legacy CRM systems, emphasizing ease of use, migration pathways, and total cost of ownership advantages.
