Associate IT Product Manager

JOBSUMMARY

GeneDx is a patient-centered technology seeking an IT Associate Product manager who will play a crucial role in shaping our IT products and driving successful outcomes for all GeneDx.

As an IT Associate Product Manager, you will support the development and execution of the product strategy for our IT initiatives. Working closely with IT engineering and several cross­ functional teams, you will help identify customer needs, define requirements, and drive the successful delivery of IT solutions that enhance business operations.

MAJORDUTIESANDREPONSIBILITIES

• Execute the product strategy for a diverse range of IT products, aligning with organizational goals.

• Manage the success of the development process, ensuring that all products meet both business objectives and user needs.

• Work closely with cross-functional teams to help prioritize features, assist in development of IT product roadmap, and gather customer feedback for ongoing enhancement.

• Collaborate closely with IT engineering teams to contribute to the technical implementation of product features, ensuring alignment with overall product vision and user needs.

• Utilize productivity tools like Jira/Confluence, Monday.com and smartsheets to effectively track tasks, progress, and milestones.

• Drive enhancements in service delivery and streamline IT operations to elevate the overall user experience through completion of projects.

• Other duties as assigned.

OBJECTIVES

• Introduce a Refined Change Management Procedure: Ensure the successful adoption of an enhanced change management process by all IT departments within 30 days.

• Finalize the first draft of the product roadmap for the 2025 ITSM tool within the first 60 days.

• Successfully onboard at least one IT product tool within the first 90 days.

SUPERVISORYRESPONSIBILITIES

• None

COMPETENCIES

• Self-starter with exceptional organizational skills, capable of effectively managing and prioritizing multiple projects.

• Collaborative team player with a customer-focused mindset and strong technical troubleshooting abilities.

• Skilled at guiding users and stakeholders to make informed decisions that align with project goals.

• Experience in creating product documentation and training users on new product implementations.

• Strong communicator with the ability to convey technical issues and solutions clearly across various organizational levels.

• Familiarity with HIPAA, CLIA, and SOX compliance standards.

QUALIFICATIONS

• 1-3 years of experience, ideally within IT service management (ITSM) in a Saas environment, product or project management with the ability to translate technical requirements into actionable product features

• Preferred: Bachelor's Degree in a technical or scientific field is

• Associate product manager certification or Scrum Master preferred but not required

PHYSICALDEMANDS

• Ability to sit for extended periods.

WORKENVIRONMENT

• Work is performed in a remote environment with some travel to Gaithersburg lab as needed.

• Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional Afterhours or weekends required during launch of programs.

Acknowledgements

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

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