As an Associate Onboarding Specialist at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their first milestone - completing their first drive on the CT platform! And, this is just the start of your interactions with Business Partners as the Customer Success Organization aims to help our Business Partners (aka fleet owners) build the most successful trucking business, on their terms.
Operating in between Sales & Customer Success, you will ensure that our fleet owners are prepared to hit the road fast, so there is minimal downtime for their business - all while showing your obsession for exceptional customer experience & satisfaction. You will ensure our fleet owners have all of the necessary items, meet CT Safety & Compliance standards, and ultimately, give drivers the tips & tricks for getting started with CloudTrucks.
A keen eye for detail & ability to synthesize information across systems and touch points will be of the greatest importance as you communicate with drivers a clear plan to get them on the road seamlessly. You will be resourceful, organized, agile, gritty, and collaborative - working cross-functionally in a growing environment.
Responsibilities
Communicating with fleet owners (think: super small business owners) on what steps need to be completed to get them on the road fast
Work cross-functionally across Sales, Operations, Safety & Customer Success teams to ensure the fleet owner is supported in their start with CloudTrucks
Prepare drivers for conducting business after onboarding, so they transition to Customer Success, Operations & Safety/Compliance teams smoothly
Ensure that Safety & Compliance standards are met and expectations are clearly communicated to our customer base
Support Sales in driving new business to CloudTrucks & Customer Success Managers in expanding existing fleets!
Qualifications
Bachelor's Degree and/or equivalent work experience
1-2 years overall experience
Previous experience in similar sales/account management/implementation role strongly desired
Experience with GSuite - Gmail, Gcal, GDocs, GSpreadsheet
Worked with and understands a CRM system (ie: Salesforce, Hubspot)
High attention to detail & superb organizational skills
Familiarity dealing with ambiguity- in fact, you thrive in it & want to make processes even better!!
A clear and effective verbal & written communicator
Ability to juggle multiple priorities with ease
Bonus
Experience working at a startup
Experience in trucking industry
About CloudTrucks
CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
