We are seeking a Workplace Operations & Experience Coordinator (Associate grade) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help us deliver a consistent, high-quality, and culturally relevant experience across our physical spaces globally.
By default, this is a majority in-person role based in our Munich office, reporting directly to the Regional Head of Workplace Operations & Experience. You will collaborate across functions, markets, and our Digital Experience (DEC) teams to drive organizational value, foster community engagement, and optimize operational costs.
Job responsibilities
Facilities Management & Maintenance: Ensure the office space is continuously well-maintained, clean, and organized.
Engagement & Connection: Drive the logistical elements of community engagement to foster a strong sense of belonging within the local Thoughtworker population and the broader ecosystem.
Onboarding & Offboarding: Participate actively in administrative processes relating to onboarding, offboarding, and employee transfers.
Events: Partner with various functions, internal communities, and DEC to execute logistical elements of local meetings, events, and experiences.
Health & Safety: Contribute to local health, safety, and emergency response protocols, actively addressing identified hazards.
Prepare documentation and organizational work for ISO and TISAX certifications.
Serve as the designated Safety Officer, or demonstrate a willingness to complete the required training to become a certified Safety Officer.
Working Groups: Participate as an active member of local working groups.
Physical Security: Oversee physical security measures, manage critical relationships with Infosec and Legal, and contribute to local certifications and uplift activities.
Access Control: Manage access controls and badges for both employees and guests.
Travel Support: Assist travelers with booking travel arrangements or provide support for self-service booking channels.
Procurement & Office Services: Procure office amenities and services through approved suppliers, and set up new suppliers using associated internal systems and processes.
Real Estate Liaison: Liaise with local building management to coordinate troubleshooting of maintenance problems and execute improvements to leased spaces.
Sustainability: Implement local sustainability initiatives, tracking and reporting on sustainability metrics as well as compliance with environmental regulations.
Budget Management: Maintain meticulous records of spend against the allocated regional budget.
Job qualifications:
Customer Service: Exceptional customer service skills with a people-first mindset.
Tech-Savvy: Comfortable navigating modern office systems, booking platforms, and administrative tools.
Physical Capability: Ability to complete physical labor, including lifting and moving items to arrange spaces.
Problem-Solving: A natural problem-solver who can address issues independently and creatively.
Execution Mindset: Strong execution-focused mindset with the ability to manage multiple logistical tasks simultaneously.
Certifications (Preferred/Required):
Prior experience as a certified Safety Officer, or a strong willingness to undergo training to achieve this certification.
Experience preparing workplace operations and documentation for ISO & TISAX certifications.
Other things to know
In-Person Requirement: This position is majority in-person in the office by default.
Travel Requirement: This role may require occasional travel to other office locations within the region.
Out of Hours: This position may occasionally require work outside of regular hours, such as evenings and weekends, to support events or specific operational projects.
Part-time: This is a 20hr/week part-time role
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Commitment to Disability Inclusion
Thoughtworks are committed to being an inclusive & accessible workplace employer of choice for all including those living with disability.
What's on offer
Our goal is to equip you with career defining experiences, to help you to grow professionally and personally, and to foster a community where you feel you belong. We're committed to making Thoughtworkers an employer of choice, and we offer a wide variety of benefits to support the teams' advancement, their health and wellbeing. If you're ready to find your home at Thoughtworks, click to apply now (even if you don't feel like you tick all the boxes).
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
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Thoughtworks is a global software consultancy and community of passionate, purpose-led individuals that delivers technology solutions to address clients' toughest challenges. The company specializes in custom software development, business analysis, and digital transformation services across various industries including public sector, healthcare, and life sciences. They work with medium and large-scale businesses to facilitate organizational transformations through agile and lean methodologies. Thoughtworks is committed to revolutionizing the IT industry while creating positive social change through their technology solutions and consulting services.
