We are looking for an experienced and capable JIRA/JSM/Confluence administrator to support our Atlassian software with a strong sense of ownership and reliability. You will be responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation across our company functions, integrate Atlassian products with other internal applications, and drive performance improvement within the organization. As an ideal candidate, you must have knowledge in JIRA programming and external scripting languages to implement different plugins and automate workflows. Most of all, you will understand how our people work and assist them in being successful in what they do using JIRA & Confluence.
Key Accountabilities:
Day-to-day management and administration of Atlassian JIRA, JIRA Service Management, and Confluence.
- Work with stakeholders to conclude ways to optimize/improve JIRA/Confluence setup and workflows;
- Map current processes and establish goals for improving, automating, and increasing the technical agility of the organization;
- Create and maintain workflows, custom fields, templates, issue schemas, etc;
- Improve JIRA security, with proper access permissions for JIRA projects and Confluence spaces;
- Evaluate and manage the usage of Atlassian add-ons to meet team and business needs;
- Devise, test, and deploy integrations between the Atlassian suite and other internal tools;
- Research and implement new approaches to JIRA, JSM, and Confluence usage;
- Develop meaningful operational/performance metrics, dashboards, and reports for stakeholders' needs and create automated feeds to reporting tools such as Tableau and Power BI;
- Perform standard administration tasks, as well as data integrity and "hygiene";
- Conduct training for employees and new hires on the Atlassian suite and also brief the team/s on new functionalities.
Contribute actively and effectively as an integrated team member.
- Meet regularly with the line manager to review progress;
- Manage issue resolution and critically escalate;
- Work effectively with other teams, units, and departments;
- Manage issues with clarity and ensure effective information flow and teamwork;
- Support the organization's other priority activities, when necessary;
- Act as an Omilia ambassador.
Requirements
- Well-versed familiarity with Atlassian suite, JQL, SQL, Groovy, and REST APIs;
- Ability to complete all facets of JIRA Software, JSM, and Confluence administration;
- Ability to work on complex workflows, field configurations, screen schemes, permission schemes, and notification schemes;
- Evaluate and manage the usage of Atlassian add-ons to meet team and business needs;
- Work directly with product and delivery teams to understand their specific JIRA needs and agile development teams to provide JIRA guidance;
- Experience with managing reports on JIRA and supported reporting applications;
- Capacity to design and implement a migration approach from on-prem instances to new cloud instances.
Nice to have:
- Experience in Amazon AWS and Kubernetes;
- Knowledgable in Tableau.
Benefits
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Greece
