About the ClientA fast-growing automotive dealership group that centralizes lead generation through a remote BDC (Business Development Center). They blend data-driven processes with hands-on sales coaching to drive showroom traffic and vehicle sales. The organization values high-performance teams, measurable results, and strong alignment between remote BDC staff and on-site Sales Managers. Why does this role exist?The company is scaling its lead management and appointment-setting operations to capture more opportunities from calls, web forms, and digital inquiries. They need a front-facing BDC Representative who can respond quickly, follow up diligently, and convert qualified leads into kept appointments. This role ensures every prospect receives timely, professional, and personalized engagement—especially through video—to drive showroom visits and sales.The Impact you’ll make
Lead Intake and Qualification- Handle inbound calls and web/form leads professionally and promptly
Qualify prospects based on needs, timeline, and readiness
Provide accurate information on inventory, promotions, and services
Outbound Prospecting and Follow-up- Execute outbound calls, SMS, email, and chat follow-ups to re-engage cold, warm, and missed leads
Nurture leads through structured cadences and objection handling
Support targeted outreach campaigns to boost appointment conversions
Appointment Setting and Coordination- Schedule, confirm, and reschedule appointments with customers
Coordinate with internal stakeholders to ensure availability and preparedness
Maximize show rates through reminders and timely confirmations
CRM and Reporting Excellence- Log all interactions, update lead statuses, and maintain complete/accurate records in Tachyon CRM
Track daily activity and outcomes (contacts, appointments set, confirmations, shows)
Surface insights on lead quality, objections, and campaign performance
Personalized Video Outreach- Record and send tailored video messages to increase engagement and trust
Communicate professionally on camera with clear value propositions
Incorporate video into follow-up sequences to lift response and show rates Skills, Knowledge and Expertise
Required:- Proven experience as a BDC Representative in an automotive dealership or closely related automotive sales environment
Demonstrated success in high-volume inbound/outbound lead handling and appointment setting
Hands-on CRM proficiency; experience with Tachyon CRM or similar automotive CRMs
Professional on-camera communication skills for personalized video outreach
Strong written and verbal communication across phone, email, SMS, and chat
WFH Set-Up:- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:- Hard skills: CRM mastery (Tachyon or similar), outbound dialing/SMS/email cadences, objection handling, appointment setting, video messaging tools, channel switching (phone/email/SMS/chat)
Soft skills: Persuasive communicator, empathetic and customer-centric, resilient with strong follow-through, detail-oriented with excellent data hygiene, coachable and process-driven, calm under pressure with a positive, professional on-camera presence You should apply if...- You thrive in fast-paced, target-driven environments and love turning inquiries into kept appointments
You’re disciplined with follow-up, comfortable using scripts while personalizing conversations, and confident on camera
You take pride in accurate CRM work, clear communication, and delivering a premium customer experience
You’re proactive, accountable, and eager to collaborate closely with leadership to hit measurable goals What to expect...Work Setup:- Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours:- 40 hours per week
9:00 am –6:00 pm US Timezone Compensation:- $6 per hour
No benefits package included Benefits
Originally posted on Himalayas
