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Job Details
Back Office Administrator
SUSTIA1
Real Estate
LATAM / PH / South Africa / Egypt
Full Time
Monday to Friday, 12:00pm to 21:00pm / 13:00pm to 22:00pm (EST)
$6 - $7 per hour
About the Client:
The client is the owner of a fast-paced, high-volume real estate business that specializes exclusively in REO (Real Estate Owned) property management for major banks and asset managers. She is looking for a reliable agency partner to deliver a high-quality candidate who can seamlessly integrate into her business.
Her primary goal is to offload repetitive, high-stakes compliance bottlenecks so that she and her REO Director can fully step away from daily administrative friction and refocus 100% of their energy on higher-value, revenue-generating growth.
About the Role:
The Back Office Administrative Virtual Assistant is a full-time, remote position designed to act as the administrative backbone of the REO operation. Operating during dedicated mid-day to late-evening Eastern Time hours, the VA will take complete ownership of repetitive, process-driven tasks that keep properties compliant with bank requirements.
This is a highly structured, checklist-heavy role requiring an exceptional eye for detail, self-accountability, and a clear, professional phone presence. Tasks involve updating an internal central dashboard, navigating multiple external asset management portals, tracking agent compliance, managing property inspection photos, and coordinating utility connections. The ideal candidate is an independent, meticulous professional who thrives on routine workflows and requires minimal oversight after onboarding.
Key Responsibilities:
Portal & Task Management: Navigate, update, and manage daily tasks across multiple external REO client and asset management portals.
Internal Tracking: Maintain and update the company’s central internal tracking platform to ensure accurate oversight of all properties.
Compliance Follow-up: Proactively follow up with real estate agents regarding outstanding compliance items and documentation.
Photo & Data Management: Download, organize, and upload property inspection photos to various asset management systems, often under tight late-night deadlines.
Scheduling: Coordinate and schedule property inspections for internal review.
Utility Coordination: Handle outbound and inbound calls via the phone system to manage utility activations and deactivations for properties.
General Admin Support: Maintain up-to-date compliance workflows, organize cloud storage, remain highly active on internal team chat, and provide general administrative support as needed.
Qualifications & Skills:
Detail-Oriented & Organized: You notice the small things and take pride in error-free data entry and checkmark accomplishments.
Communication & Phone Presence: Exceptional written and verbal English skills. Must have a well-spoken, clear, and professional phone manner with a neutral accent, comfortable calling utility companies and emailing real estate agents.
Self-Accountability: Possess strong executive self-management skills. Able to manage your daily workload and meet deadlines independently with minimal supervision.
Technical Savvy: Comfortable utilizing VPNs, cloud storage platforms, project management tools, and digital phone systems.
Background Check: Must be willing to undergo a standard criminal background check upon hire.
Tools You Will Use
Internal Central Tracking: Monday.com
External Client Platforms: Multiple REO Asset Management Portals
Team Communication: Slack
Email & Workspace: Gmail / Google Workspace
Phone System: Google Voice / CRM Phone System
Network & Storage: VPN, Google Drive, Dropbox
InsideOutVAS is a staffing and recruitment firm that connects businesses with remote talent from LATAM and other regions for various operational and client-facing roles. The company works across multiple industries including business coaching, property management, and advertising agencies, placing skilled professionals in positions ranging from lead generation and appointment setting to property management and marketing operations. They focus on building high-performing teams for growing companies, emphasizing results-oriented hiring, accountability, and operational excellence. InsideOutVAS serves as a bridge between businesses needing quality talent and professionals seeking remote work opportunities with competitive compensation structures.
