Summary
As a Bilingual Call Center Representative - Remote FL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for
2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role
Opportunities to travel through your work (0-10%)
Gainwell Technologies is a healthcare technology company that develops and maintains Medicaid Management Information Systems (MMIS) and related healthcare solutions. The company specializes in building advanced healthcare platforms that support vulnerable populations, including pharmacy solutions with point-of-sale, prior authorization, online portals, and preferred drug list management. Gainwell leverages leading-edge technologies such as AI, GenAI, and cloud infrastructure to improve healthcare outcomes and operational efficiency. The company serves a diverse and growing client base of states and districts, managing large-scale implementations and ongoing operations across multiple environments.
