Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring Bilingual Remote Collections Agents to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona. Your application will not be considered if you do not meet this requirement.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.
YOUR DAY-TO-DAY:
Responsible for outbound and inbound calls, collecting on accounts that are past due
Provide top tier support and service to our customers
THE DETAILS:
Start Date: Monday, September 7, 2026
Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 7:30AM-4:00PM; 100% attendance required
Full Time Shifts Available: Monday through Friday, 10:30AM-7:00PM
Saturdays Required: 5:30AM-2:00PM
Compensation: $17.00/HR + BONUS
Verified Spanish fluency will receive a 5% hourly pay increase
After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here:
YOU’LL BRING:
Customer Service and prior collections experience with impeccable interpersonal skills
Excellent verbal and written communication skills
Computer and typingliteracy/proficiency,working with multiple software applications/screens simultaneously
Phone experience in a customer service/call center environment
High school diploma or GED equivalent, must also be 18 years or older
AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
Other qualified experience can include call center, sales, retention, resolution, debt recovery, delinquency, negotiations, repossessions
REQUIREMENTS FOR WORK FROM HOME:
You must be located within a 60-mile radius of Glendale, AZ
You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
Competitive Compensation
Full Health Benefits;Medical/Dental/Vision/LifeInsurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions with over 20 years of experience in FinTech. The company has grown from a start-up to an industry leader through innovation and customer focus. It operates as a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (an employee purchase program using payroll deduction), and Four (a Buy Now Pay Later platform). Progressive Leasing is committed to delivering responsible innovation while protecting customers, employees, partners, and business through strong governance and emerging technology adoption.
