The Revenue Ops Billing Analyst serves as a key resource in the Revenue Operations/billing department in the research and analysis of complex items related to customer contracts and billing.
DUTIES AND RESPONSIBILITIES:
Review contracts and process sales orders and billing changes into the order/billing and production systems. Ensure contractual elements are entered in accordance with contract terms.
Provide Billing Operations support which could include new order validation, product database setup, adjustment processing, billing reconciliation, and resolution of customer issues.
Research customer agreements and addendums that outline the key rates, terms and conditions. Interpret contractual terms and process billing related transactions in accordance to such terms.
Perform portfolio wide complex analysis and reconciliations for strategic clients. Process complex rebills and issues credits as required.
Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices.
Cultivate internal and external relationships to gain new knowledge and competencies.
Provide technical advice to resolve complex billing and order discrepancies.
Communicate with external customers and explain billing invoices and billing polices to clients. Assist in researching client questions regarding billing and order setup.
Assist Manager in developing, implementing, maintaining and monitoring policies and procedures related to the revenue cycle to ensure the quality of billing functions and systems.
Identify revenue cycle problems, research and analyze data to resolve issues, identify and select alternatives to address outstanding issues, and work with management to implement solutions for improvement.
Assist in mid-month and month end close duties to ensure accurate and timely billing close.
