Billing and Collections Specialist
Summary of Position:
Under the supervision of the Billing & Collections Manager, the Billing & Collections Specialist is responsible for collecting past-due accounts. This role requires understanding of billing regulations across states and requestor types, as well as the ability to clearly articulate fees to recipients. Primary responsibilities include cash collections, placing collection calls, billing and researching and resolving invoice discrepancies to ensure efficient, timely, and accurate payments on accounts. Administrative duties are also part of this role to support smooth operations and effective collections in this fully remote position.
Duties & Responsibilities:
Conduct collection efforts on all accounts over 30 days past due
Engage with clients through phone, email, and mail, while maintaining a professional tone
Build relationships with requestors to facilitate payment on past due or in-dispute invoices
Communicate with top requestors via phone and email to collect past due receivables
Articulate fee calculations to recipients to ensure understanding and defray common misperceptions
Identify and research account discrepancies, adjusting them in a timely manner
Investigate discrepancies between Verisma AR and Requestor AP, resolving differences
Monitor slow and no payers for pre-bill assignments
Collaborate with other departments to gather necessary information or support for account collections
Report any situations or issues needing attention to Management
Work with Client Directors to make AR adjustment decisions where appropriate
Document account information, including names, numbers, and facts gathered regarding collections or invoice discrepancies and resolutions
Prepare detailed transaction reports to provide sufficient information for certain requestors to release payment
Ability to sort, filter, and manipulate large data files (thousands of rows) in Excel
Ability to learn and use the proprietary billing platform (VRM) to investigate billing issues
Work independently within established procedures
Research issues and develop resolutions
Acknowledge the specific responsibilities involved in safeguarding sensitive data within this role
Assist and support other departments needs as required
Perform other duties, as assigned, to ensure effective operation of the department and the Company
Live by and promote Verisma Core Values
Minimum Qualifications:
Minimum high school diploma or GED equivalent
1+ years of experience in accounting, billing, and collections (business-to-business preferred)
Strong communication skills, both written and verbal, with the ability to communicate effectively within the organization and with customers
Exceptional customer service skills, demonstrating courtesy in all interactions
Ability to articulate fee schedules accurately to requestors, leading to successful AR payments
Proven ability to investigate detailed transactions and solve problems independently
Ability to work effectively and independently in high-volume, fast-paced environments
Strong interpersonal skills, with the capacity to build effective relationships with co-workers and customers
Positive attitude with a commitment to excellence in work performance and customer service
Proficiency in Microsoft Office applications, higher than average ability in Excel
Regularly required to sit, stand, walk, talk, and listen; frequent use of hands and fingers for typing and reaching; occasionally lifting/moving up to 25 lbs.
