Overview
The Billing Support Clerk I assists in obtaining and submitting medical records and/or other forms and correspondence as needed for payors and healthcare providers.
Responsibility
Process appeals, return mail and fax correspondence, route phone calls, resolve claim errors, and initiate bills for patient copays and deductibles.
Post explanations of benefits, electronic remittance, and patient checks to individual accounts in the billing system.
Interact with patients, clinicians, insurers, and internal management in a timely and professional manner.
Participate in the Quality Assurance plan.
Comply with applicable CLIA and HIPAA regulations. Qualifications
High school diploma or GED equivalent required.
1+ years of experience working in a medical office, laboratory, health insurance, or collections setting.
Excellent interpersonal, communication, and teamwork skills.
Dependable, detail-oriented, and professional, with the ability to work to meet daily and monthly deadlines.
Ability to type 40 words per minute and possess excellent computer skills.
Working knowledge of ICD-10, CPT, and HCPCS coding preferred. Physical Requirements
Lifting Requirements –light work or exerting up to 20 pounds of force frequently. Physical Requirements –stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.
EEO
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
