Job Title: Patient Technology Support Specialist
Classification: 1099 Contractor
Work Structure: Fully Remote
Schedule/Shift: Full-Time; 40 hours per week; Mon–Fri between 10:00am–8:00pm ET
Team: Clinical Operations
Reporting to: Senior Program Manager
Location: United States
Compensation: $22-$25 per hour
About Us:
Aviary Health is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients nationwide. Our patients — typically older adults recovering from cardiac events — attend virtual exercise sessions, 1:1 check-ins, and group education classes via tablet or personal device. Technology is the bridge between our clinical team and our patients' health outcomes, and we need someone who can make that bridge seamless.
Position Overview:
You will be the dedicated technology lifeline for our patients. When a 72-year-old cardiac patient can't get their tablet to connect to WiFi, when a session freezes mid-exercise, when someone doesn't know their Apple ID password — you're the person who fixes it with patience, clarity, and warmth. This is not a corporate IT help desk. You are supporting a patient population who may be anxious about technology, recovering from surgery, and relying on your calm guidance to access the care they need.
You'll work as a member of our Patient Engagement team, Exercise Physiologists, and Enrollment Specialists to ensure patients can consistently access their virtual sessions. Your work directly impacts patient retention and clinical outcomes.
Required
Preferred
Why This Role Matters
Our patients are elderly adults recovering from heart attacks, bypass surgery, and heart failure. Many struggle with technology. When they can't connect to their session, they miss exercise that strengthens their heart. When they miss too many sessions, they leave the program. When they leave the program, their health outcomes suffer. Every tech call you resolve keeps a patient in the program and on the path to recovery. In this role, you are not just fixing tablets — you are protecting lives.
*Note: This is a 1099 contractor position
Aviary Health (formerly Recora) is a digital health company specializing in virtual cardiac rehabilitation and recovery management for patients with cardiac conditions. Founded in 2020 by seasoned digital health entrepreneurs, the company has developed a leading virtual cardiac recovery platform that serves members with cardiac conditions, with the goal of adding an average of five years to each member's lifespan. The company is rapidly scaling its member base, which doubles monthly, and is expanding its product development across the continuum of heart health. Aviary Health is backed by leading venture capital firms including SignalFire, Pear, GFC, 2048, Great Oaks, and MGV.
