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Billing Support Specialist - Remote Portugal

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Aircall

Job Description

Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

Within our Customer Support Experience team, we have Product Support, Porting Support, and Billing Support teams. The Billing Support team specializes in the resolution of incoming billing and payment-related inquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines.
This role is a remote position in Portugal.
This position requires permanent location and legal residency in Portugal.

What you'll do:

  • Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
  • Providing support to our customer-facing teams with invoicing, subscriptions, payments management
  • Maintaining accurate account balances
  • Partnering effectively with the Account Receivable and Cash Collection teams
  • Nurturing professional relationships with our customers by providing them with world-class billing support experiences
  • Developing and maintaining comprehensive knowledge of Aircall billing payment processes to support customers

What you'll bring:

  • Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
  • Excellent written and verbal communication skills in English, Spanish is a plus
  • Familiar with ticketing tools and systems like Netsuite
  • Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders)
  • A curiosity to understand and troubleshoot complex customer inquiries
  • Strong sense of time management and prioritization of work
  • Exhibit uncompromising empathy
  • Ability to multi-task across different platforms and forms of communication
  • Willingness to work with multiple teams in an international and multilingual remote environment
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite multi-cultural mindset
💶 Competitive salary package benefits (health coverage, lunch, commute, sports)
DEI Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

Advice from our career coach

As someone with extensive experience in various industries, I can provide insights on how to stand out as an applicant for the Billing Support position at Aircall:

  • Highlight your experience: Showcase any previous experience in SaaS B2B customer support roles or transferable skills that demonstrate your ability to excel in this position.
  • Emphasize communication skills: Since the role involves interacting with customers and internal teams, emphasize your excellent written and verbal communication skills, especially in English.
  • Show technical aptitude: Demonstrate your technical aptitude, including the ability to explain complex billing concepts to customers and collaborate with internal stakeholders.
  • Display empathy and time management: Highlight your strong sense of empathy, time management skills, and ability to prioritize work effectively.
  • Adaptability and willingness to work remotely: Showcase your willingness to work in an international and multilingual remote environment, collaborating with diverse teams across continents.

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About the job

Aug 24, 2024

Full-time

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