WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client.
Requirements
Fluency in English is mandatory; additional EU languages are a strong plus.
5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs.
Strong expertise in business processes mapping and digital transformation in CX.
Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
Demonstrated experience in project-based operational setups, transitions, or start-up operations.
Strong people leadership skills with the ability to motivate teams in fast-changing environments.
Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning.
Excellent stakeholder management and client communication skills.
Data-driven mindset with the ability to translate insights into action.
Comfortable working remotely and coordinating across multiple functions. Benefits
Competitive salary and benefits package.
Access to WorkNomads’ global community, co-working spaces, and events.
A diverse, inclusive workplace where individuality is celebrated.
Personalized career development and growth opportunities.
The chance to build something from scratch and leave a lasting impact on a new client partnership.
A role with real ownership and decision-making power.
A remote-first, international environment built on trust and autonomy.
