Project Overview
Digital Shared Services, a Shared Health service, supports the transformation of healthcare delivery through the effective use of information and communication technology (ICT). This initiative focuses on improving efficiency, standardization, and integration of information management processes across the provincial health sector.
Work Location
This role is fully remote within Canada. Services must not be performed outside of Canada.
Engagement Type
Full-time (1 individual resource) Privacy Requirements (PHI & PHIA)
The resource will not have custody or control of Personal Health Information (PHI)
The resource will not act as an Information Manager as defined under The Personal Health Information Act (Manitoba)
Position Summary
The Business Analyst will play a key role in analyzing, designing, and implementing ICT solutions that support healthcare transformation initiatives. This role requires strong experience in public sector environments, with a focus on healthcare systems, process optimization, data migration, and stakeholder engagement.
Key Responsibilities
Lead business analysis activities for ICT system implementations and upgrades
Conduct stakeholder consultations to gather, document, and validate business requirements
Perform business process mapping and identify opportunities for efficiency and cost reduction
Develop and maintain RACI matrices to clarify roles and responsibilities
Support data migration efforts, including data mapping and creation of data dictionaries
Collaborate with technical teams to ensure alignment between business needs and system solutions
Develop training materials and deliver end-user training post-implementation
Plan and execute quality assurance and testing activities, including test script development
Utilize Smartsheet to manage workflows, dashboards, and project tracking
Contribute to patient safety and critical incident reporting system implementations
Mandatory Qualifications (Pass/Fail)
Degree or Diploma in Computer Science (or related field)
Valid Certified Scrum Product Owner (CSPO) certification
Required Skills & Experience
Business Analysis Experience
Minimum 10 years in a Business Analyst role
Experience implementing or upgrading ICT systems in the public sector
At least one project within a public healthcare organization
Business Process Improvement
Minimum 5 years of experience in process mapping and optimization
Demonstrated ability to define performance metrics
Experience developing RACI matrices
Data Migration & Management
Minimum 4 years of experience working with sensitive patient/client data
Expertise in data mapping, migration, and data dictionary development
Tools & Technology
At least 1 year of experience using Smartsheet, including:
Forms, dashboards, and workflow automation
Process tracking and reporting
Training & Change Management
Minimum 7 years developing training materials and delivering user training
Experience supporting system adoption post-implementation
Quality Assurance & Testing
Minimum 5 years of QA/testing experience in IT projects
Experience with:
Test planning
Test script development and execution
Healthcare-Specific Experience
At least 1 year of experience supporting implementation of:
Patient safety systems
Critical incident reporting solutions
Core Competencies
Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement abilities
Ability to work independently in a remote environment
Detail-oriented with a focus on quality and accuracy
Experience working in regulated environments, particularly healthcare
Deliverables
Business requirements documentation
Process maps and workflow diagrams
Data mapping and migration documentation
Test plans and test scripts
Training materials and user guides
Status reports and dashboards
