This role will focus heavily on e-commerce, quoting workflows, and business process analysis within a complex digital transformation environment.
The ideal candidate combines strong BA fundamentals with hands-on experience supporting CPQ (configure price quote) logic and digital commerce implementations. You should be comfortable working directly with stakeholders, translating business requirements into actionable user stories, and collaborating closely with product, architecture, and engineering teams.
This is an offshore role requiring alignment with Australian/New Zealand working hours.
Responsibilities:
Lead requirements gathering and discovery sessions with business stakeholders
Translate business needs into detailed user stories, acceptance criteria, and functional documentation
Support e-commerce and quoting-related workflows across digital platforms
Collaborate with cross-functional teams including Product, Engineering, QA, and Delivery
Analyze and support the functional documentation of business processes, integrations, and system dependencies
Assist in backlog refinement, sprint planning, and Agile ceremonies if applicable
Identify risks, gaps, and process improvement opportunities throughout delivery
Act as a bridge between technical and non-technical stakeholders Requirements
4+ years of experience as a Business Analyst or Digital Consultant in consulting or technology environments
Strong experience with e-commerce platforms and digital customer journeys
Experience working with quoting, CPQ, configuration, or pricing logic workflows
Ability to write detailed user stories and functional requirements
Experience working in Agile delivery environments
Strong communication and stakeholder management skills
Comfortable working across distributed/global teams Benefits
Unlimited Vacation/PTO
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.
Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use to confirm the identity and employment eligibility of all new .
Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.
Zaelab is a consulting and technology services firm specializing in digital transformation, business analysis, and e-commerce solutions. The company focuses on complex digital implementations, particularly in CPQ (configure price quote) logic, quoting workflows, and digital commerce platforms. Zaelab works with distributed, global teams to deliver business process analysis and digital customer journey optimization for enterprise clients. The company emphasizes a flat organizational culture with minimal bureaucracy, prioritizing responsibilities over titles and fostering an inclusive, accessible work environment.
