Business Development Manager – BPO Client Acquisition
Schedule: Graveyard shift, align with North American hours
Reports to: CEO
About Concert8
Concert8 is a Canadian BPO with primary operations in Manila. We have over 15 years of outsourcing experience in customer service, SaaS support, accounting, virtual assistance, IT support, and development. Our focus is on delivering high-caliber talent and measurable results for our clients.
Role Overview
We are looking for a results-driven Business Development Manager with proven experience acquiring BPO clients and securing seats. This role involves full-cycle sales, from lead generation to closing deals and direct collaboration with the CEO. You will help shape our growth strategy, manage your own pipeline, and drive revenue in a competitive market.
Key Responsibilities
Identify and target new BPO client opportunities in key markets
Generate leads through outbound calls, LinkedIn, email, events, and referrals
Conduct discovery calls to understand client needs, budgets, and timelines
Prepare and deliver proposals aligned with client requirements and pricing models
Negotiate terms and close new business deals
Maintain accurate pipeline data and sales forecasts in the CRM
Partner with marketing to create campaigns that drive qualified leads
Provide market insights to refine offerings and positioning
Report directly to the CEO on sales progress, wins, and challenges
Qualifications
Proven track record in acquiring clients and securing seats for a BPO or related outsourcing service
Minimum 3 years of end-to-end sales and business development experience with consistent quota attainment
Strong English communication skills (written and spoken), confident in dealing with C-level executives
Skilled in lead generation, outbound prospecting, and modern sales tools
Entrepreneurial mindset with the ability to work independently and exceed targets
Willing to work in a graveyard shift to match North American time zones
Must be residing in the Philippines
Must have a reliable PC/laptop with headset, high-speed internet with backup, and a quiet workspace
Preferred
Existing network of BPO buyers in North America or Europe
CRM experience (HubSpot, Zoho, Salesforce)
Familiarity with staffing, offshoring, or managed services
Concert8 Solutions Inc is a business process outsourcing (BPO) and staffing solutions provider specializing in offshore talent recruitment from the Philippines. The company helps organizations build remote teams across multiple business functions including customer support, IT support, accounting and bookkeeping, sales, and back office operations. Concert8 serves diverse industries including e-commerce, healthcare, travel, hospitality, SaaS, and managed services, enabling clients to save up to 70% on hiring costs while accessing a vetted pool of experienced, skilled professionals. Their services span omnichannel customer service, Tier 1-3 IT support, accounting services, and appointment setting, positioning them as a comprehensive staffing solution for organizations seeking to scale their workforce globally.
