Business Development Manager - Public Sector

About Deskpro

Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to deliver seamless and efficient customer service. Trusted by businesses and government agencies alike, Deskpro’s platform integrates email, chat, voice, and social media, providing a powerful, customisable solution to meet diverse needs. With a global customer base, we help organisations optimise support operations and improve engagement.

Role Overview

We are seeking a dynamic Business Development Manager – Public Sector to join our growing team in London. This mid-to-senior-level role focuses on expanding Deskpro’s footprint within UK government agencies, including central, regional, and local entities. The successful candidate will leverage their expertise in public sector sales to drive growth through a mix of hunting for new opportunities and farming existing accounts. Reporting directly to the VP of Sales, this role is pivotal in strengthening our presence in the public sector.

Requirements

Key Responsibilities

• New Business Development: Proactively identify and pursue new opportunities to sell Deskpro’s helpdesk software to UK government agencies, leveraging a deep understanding of public sector procurement processes.
• Account Management: Nurture and expand relationships with existing public sector customers, ensuring retention and uncovering opportunities for upselling and cross-selling.
• Strategic Selling: Develop tailored sales strategies that address the unique challenges of government agencies, aligning Deskpro’s solutions to meet their operational and compliance requirements.
• Networking & Relationship Building: Utilise an existing network of contacts within the UK public sector to open doors, build trust, and accelerate the sales cycle.
• Tender Management: Manage the end-to-end process for responding to RFPs, RFQs, and ITT documents, ensuring high-quality submissions.
• Collaboration: Work closely with the marketing, product, and technical teams to align on go-to-market strategies and ensure that Deskpro’s offerings remain competitive in the public sector market.
• Performance Reporting: Track sales performance and pipeline metrics, providing regular updates and forecasts to senior management.

Required Experience & Qualifications

• Proven success in a business development or sales role with at least 5+ years of experience selling SaaS or technology solutions to UK government agencies.
• Strong understanding of public sector procurement frameworks, such as G-Cloud or other Crown Commercial Service frameworks.
• Existing network of contacts within UK government agencies (local, regional, or central) is highly desirable.
• Track record of meeting and exceeding sales targets, with the ability to balance hunting for new business with nurturing existing relationships.
• Excellent communication and negotiation skills, with the ability to navigate complex sales cycles and influence decision-makers.
• Experience with CRM tools and sales pipeline management (e.g., Salesforce or similar).

Benefits

• Competitive Salary
• Flexible working hours.
• Employee equity scheme.
• A mixture of autonomy over your own work and real responsibilities to the team and business.
• Your choice of equipment
• We encourage self-improvement: Company-sponsored books; conferences; courses. Just ask!.
• 2 minute walk from shops, restaurants, pubs and gyms.
• Lovely new offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
• BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike Storage, Season ticket loans, Reduced gym membership.