Job Title: Business Development Representative (Healthcare)
Position type: Full-Time
Work hours: 8:00 AM–5:00 PM Central Daylight Time, with a 1-hour unpaid lunch break
Work days: Monday to Friday
Salary: $6 - $7 per hour, depending on experience
Workplace: Remote
Our client is a well-established U.S.-based home healthcare and staffing provider serving pediatric and adult patients. The organization provides medical and non-medical home care services, including staffing support for Medicaid waiver patients and private duty nursing cases.
We are seeking a confident, proactive, and results-driven Business Development Representative to support facility outreach, business development, recruitment initiatives, and administrative coordination.
A major focus of this role will be outbound calling and relationship-building with healthcare facilities, hospitals, clinics, caseworkers, and other referral sources. You will introduce the organization's services, identify staffing and patient care opportunities, and help connect available healthcare professionals with facilities and patients who need support.
You will also assist with recruitment efforts for Medicaid waiver programs and private duty nursing cases, particularly for pediatric patients ages 0–21. Depending on your experience, you may also support insurance credentialing and other administrative workflows.
The ideal candidate is confident on the phone, persistent with follow-ups, comfortable initiating conversations, and motivated by measurable results. Candidates with healthcare credentialing experience who are also comfortable with outreach and cold calling are especially encouraged to apply.
Training will be provided on the client's workflows and systems, including HHAeXchange and the selected phone/communication platform.
Scope of Work / Responsibilities
Healthcare Outreach & Business Development
Conduct outbound calls to healthcare facilities, hospitals, clinics, caseworkers, and other potential referral or business partners
Introduce the organization's home healthcare and staffing services
Explain available staffing and private duty nursing services clearly and professionally
Identify facility staffing needs and potential patient care opportunities
Communicate with hospital and clinic caseworkers regarding private duty nursing services for pediatric patients ages 0–21
Build and maintain professional relationships with healthcare contacts and referral sources
Conduct consistent follow-ups with prospective facilities and contacts
Help position available healthcare staffing services as a solution to identified needs
Coordinate appointments or follow-up conversations when appropriate
Track outreach activity, responses, opportunities, and next steps
Recruitment & Staffing Support
Support recruitment-focused outreach for Medicaid waiver patients and private duty nursing opportunities
Contact relevant healthcare facilities and caseworkers to identify potential patient placements
Assist with matching available staff to appropriate patient care or staffing opportunities
Maintain organized records of staffing needs, opportunities, and follow-ups
Coordinate with the internal team regarding new staffing or patient opportunities
Support recruitment and placement initiatives as needed
Credentialing & Administrative Support
Assist with healthcare credentialing when within the candidate's experience
Contact insurance companies regarding credentialing requirements and status
Assist with completing credentialing processes for insurance plans the organization is not yet credentialed with
Follow up on outstanding credentialing information and requirements
Maintain accurate records of credentialing progress
Provide general administrative and coordination support
Maintain organized documentation and activity records
Prepare and submit end-of-day updates and reports as required
Top 3 Priorities
Conduct consistent outbound outreach to facilities, hospitals, clinics, caseworkers, and other referral sources to identify new staffing and patient care opportunities.
Support recruitment efforts for Medicaid waiver patients and private duty nursing cases by identifying opportunities and helping connect available staff with patient and facility needs.
Assist with insurance credentialing and follow-up when needed. Credentialing experience is highly beneficial but may not be required for candidates with strong outreach and business development experience.
Performance Expectations
Success in this role will be measured through consistent productivity and measurable outreach results, including:
Outbound outreach activity and follow-up
New healthcare facility and referral opportunities identified
Recruitment and staffing opportunities generated
Accuracy and consistency of activity tracking and end-of-day reports
Follow-through on outreach and credentialing tasks
Contribution toward a target of approximately 4 new clients per month
Requirements
Required Skills & Experience
Previous experience in cold calling, outbound outreach, business development, recruitment, appointment setting, or a similar role
Strong professional phone communication skills
Confident initiating conversations with new healthcare and business contacts
Comfortable conducting a high volume of outbound outreach
Strong follow-up skills and persistence
Ability to explain services clearly and professionally
Strong relationship-building and interpersonal skills
Recruitment or staffing experience
Ability to identify opportunities and move conversations toward appropriate next steps
Excellent spoken and written English
Strong organization and attention to detail
Able to maintain accurate outreach records and activity reports
Self-motivated and able to work independently
Results-oriented and comfortable working toward productivity targets
Reliable, responsive, and consistent
Highly Preferred Experience
Healthcare credentialing experience
Healthcare business development or outreach experience
Home healthcare or healthcare staffing experience
Experience with Medicaid waiver programs
Private duty nursing staffing or recruitment experience
Experience communicating with hospital or clinic caseworkers
Healthcare recruitment or staffing experience
Experience contacting insurance companies regarding credentialing
Appointment-setting experience
Experience using HHAeXchange
Experience with CRM or call-tracking platforms such as GoHighLevel
Familiarity with VoIP or cloud-based phone systems
Candidates may be considered if they have:
Strong business development/outreach experience without credentialing experience
Strong business development experience with some credentialing familiarity
Healthcare credentialing experience combined with a willingness and confidence to perform cold calling and outreach
Candidates with credentialing experience and a strong outbound communication style are particularly encouraged to apply.
Training will be provided on HHAeXchange and the client's selected phone system. Healthcare industry knowledge may also be developed through training for candidates with strong transferable outreach skills.
Ideal Candidate Profile
We are looking for someone who is:
Confident and engaging on outbound calls
Comfortable initiating conversations with new contacts
Persistent without being unprofessional or overly aggressive
Results-driven and motivated by measurable goals
Strong at building professional relationships
Organized and consistent with follow-ups
Comfortable balancing outreach, recruitment, credentialing, and administrative tasks
Proactive and able to work independently
Adaptable and willing to learn healthcare-specific workflows
Reliable and accountable for achieving expected productivity
Basic Requirements
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
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