A hundred calls a day, and every single caller deserves your best one. That is the job - and the right person loves it.
Job Overview
Our UK-based client is hiring a full-time, remote Call Centre Agent based in South Africa. You will handle inbound and outbound calls for UK customers: queries, bookings, updates and follow-ups - delivered with pace, accuracy and warmth. This is a long-term role on UK business hours.
About Our Client
The client is a busy UK operation where the phones never stay quiet for long. They know South African agents are among the best in the world at this work - clear English, natural warmth and serious work ethic - which is exactly why they are hiring here.
Key Responsibilities
Answer inbound calls promptly with a professional, friendly manner
Handle bookings, queries, updates and confirmations accurately
Make outbound follow-up and courtesy calls to schedule
Log every call outcome cleanly in the system, first time
Resolve straightforward issues on the call; escalate the rest with clear notes
Meet call quality, handling time and customer satisfaction targets
Follow scripts and compliance requirements without sounding robotic
What You Will Be Doing Day-to-Day
Your shift runs on rhythm: headset on, queue live, one caller at a time getting your full attention. Between calls you wrap up notes fast and accurately, so the next agent - or tomorrow's you - has the full picture.
You will hit your numbers by being consistent, not rushed, and you will flag anything odd - a broken process, a recurring complaint - to the team leader who can fix it upstream.
This suits a South African professional with call centre experience who genuinely likes people, keeps energy up through a full shift, and takes quiet pride in clean stats.
If you are based in South Africa with clear spoken English and proven phone experience, this is a stable remote role with a UK employer that treats agents as professionals. Apply today.
Requirements
1+ years' call centre or high-volume phone experience
Clear, friendly spoken English with professional call control
Proven reliability: stable fibre internet, backup power for load shedding, and a quiet home office
Comfortable with tech tools: call systems or diallers, CRMs, and Google Workspace or Microsoft 365
Accurate, fast note-taking and after-call wrap-up
Consistent, punctual and dependable across full shifts
Benefits
Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.
Remote Recruitment is a recruitment firm specializing in connecting skilled South African professionals with top UK-based companies. The company operates a streamlined hiring process focused on tech and customer service roles, leveraging remote work arrangements to build talent pipelines across international markets. They provide ongoing support and career growth opportunities for candidates while helping UK businesses identify and hire top-tier talent. Remote Recruitment focuses on long-term placements and maintains a mission centered on candidate success and organizational fit.
