Salary: R23 000 per month
Remote Recruitment is hiring a Call Centre Agent to work from home in South Africa for a UK-based business. You will be the first voice customers hear, handling inbound and outbound calls with patience and clarity, and making sure every caller comes away feeling looked after.
This is a full-time, 100% remote role working 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
Answer inbound calls and make outbound follow-up calls to customers
Log every conversation accurately in the CRM so nothing gets lost
Resolve straightforward queries on the first call and escalate the rest with clear notes
Meet daily call targets without rushing people off the phone
Work alongside the wider UK team over Slack and video calls
Flag recurring customer problems to your team leader
What you will need
Experience with phone-based customer contact in a call centre or similar setting
A clear, neutral speaking voice and strong written English
Familiarity with CRM or ticketing software
The patience to stay calm with a frustrated caller
A quiet home workspace, a reliable computer and stable fibre internet
A backup power solution for load shedding
What is on offer
A permanent, fully remote position with a UK employer
Structured UK business hours, so your evenings stay your own
Paid training and ongoing coaching from day one
Real progression into senior agent and team leader roles
If you enjoy talking to people all day and want steady remote work, we would like to hear from you. Apply through Remote Recruitment and our team will be in touch.
Remote Recruitment is a recruitment firm specializing in connecting skilled South African professionals with top UK-based companies. The company operates a streamlined hiring process focused on tech and customer service roles, leveraging remote work arrangements to build talent pipelines across international markets. They provide ongoing support and career growth opportunities for candidates while helping UK businesses identify and hire top-tier talent. Remote Recruitment focuses on long-term placements and maintains a mission centered on candidate success and organizational fit.
