Position Title: Cardiac Device Specialist, Overnight Triage
Location: 100% Remote (U.S. – candidates must reside in the contiguous United States)
As a Triage Specialist at PaceMate®, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care.
This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. This is an overnight role with regularly scheduled shifts Sunday through Thursday, typically lasting 8–10 hours between 5:00 pm and 6:00 am EST.
Remotely monitor patients with CIEDs using PaceMate®'s proprietary software
Triage high priority alert transmissions by analyzing ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias per customer preferred alert preferences
Downgrade alert flags for transmissions deemed to be false positive or low priority
Document findings on transmissions accurately and professionally, communicating with providers as needed according to PaceMate®'s best practice standards and SOPs
Serve as the primary point of contact for after-hours alert notification calls
Serve as a subject-matter expert and primary resource for team members, providing guidance and support for urgent and emergent reporting needs
Maintain advanced knowledge of PaceMate® products and services (i.e. expertise in manufacturer and PaceMate® LIVE alerts)
Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretations
Maintain strict confidentiality and adhere to all HIPAA and PHI protocols
Contribute to our patient-centered care philosophy—at PaceMate®, every teammate is a caregiver whose role is to meet the needs of the patient
Other duties as assigned
Minimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management program
IBHRE Certification (CCDS, CEPS, CDRMS) required; CCT or CRAT a plus
Hands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and Biotronik
Proficiency in ECG/EGM interpretation, including complex arrhythmia recognition
Moderate to advanced technical skills
Dedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the day
Bachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar)
Cardiac Device Specialist II or Advanced Cardiac Device Specialist role at PaceMate® preferred if applying internally
Industry experience with cardiac rhythm management
Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.
You must reside within the geography of the territory.
You must only work from within the contiguous United States.
If working from, residing at a location other than your legal address that PaceMate® has on file, employee must inform IT and get approval to do so.
Whenever Confidential information is carried by a PaceMate® worker into a foreign country; the information is either stored in some inaccessible form, such as an encrypted external storage media, or always remains in the worker's possession.
PaceMate® workers shall not take Secret PaceMate® information into another country unless the permission has been obtained from Physical Security management.
Benefits: Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program,
PaceMate is a recognized Top 100 Healthcare Technology Company specializing in cardiac rhythm management software and remote monitoring solutions. The company develops PaceMate LIVE™, a cloud-native, research-grade remote monitoring software platform that enables electrophysiologists, device clinics, and healthcare systems to effectively manage cardiac implantable electronic device (CIED) patient populations. PaceMate's platform provides comprehensive interoperability and secure data exchange, helping healthcare organizations improve patient outcomes, increase reimbursements, and enhance operational productivity. The company serves enterprise hospital systems and integrated delivery networks (IDNs) across the nation, supporting clinical teams in monitoring patients with cardiac devices and analyzing complex arrhythmia data.
