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Care Manager


United States
Nox Health

Job Description

Are you looking for an opportunity in a technology-driven, healthcare organization that is responsible for changing lives? Are you that friendly voice on the phone that can deliver exceptional customer service? Do you thrive in collaborative and exciting team environment, with fun but challenging work?

At Nox Health, our passion is delivering life-changing sleep health services across large employee populations. With a physician-led team of professional care managers and healthcare providers, our innovative technology platform enables SleepCharge to surpass existing models of care and deliver exceptional patient outcomes.

Nox Health is seeking a compassionate and professional individual to join our team as a Care Manager. As a Care Manager you will provide patients with behavioral support for their diagnoses of OSA, Insomnia, RLS and CRD. You will work as part of a team to respond to patient questions and complaints in a timely manner and resolve technical and medical issues as needed for patient support, escalating to the medical team or accounts team as indicated per protocols.


  • Perform patient care activities delivered through the KOEO platform (Nox Health's proprietary patient management tool) to support a wide range of clinical sleep programs including: case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
  • Coordinate patient care via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues. Patient care is delivered via telephone.
  • Work a shift schedule of Monday through Friday 3PM to 11PM EST.


  • Bachelor's degree OR
  • Experience in a clinical setting OR
  • Experience in customer service, preferably in healthcare.
  • Knowledge of operating and maintaining a PAP device.
  • Experience in Sleep.


Full Medical, Dental, Vision Benefits

401K + Match

15 Days PTO

10 Holidays

Remote Opportunity

Advice from our career coach

As a Care Manager at Nox Health, you have the opportunity to make a real impact on patient care and outcomes in a technology-driven healthcare organization. To stand out as an applicant for this position, showcase your passion for delivering exceptional customer service, your ability to work collaboratively in a team environment, and your experience in healthcare or customer service roles.

Key tips for standing out as an applicant:

  • Demonstrate your experience in a clinical setting or customer service, especially in healthcare.
  • Highlight any knowledge or experience you have with operating and maintaining PAP devices.
  • Showcase your previous experience in the field of Sleep, if applicable.
  • Emphasize your ability to provide compassionate support and resolution for patient issues, especially via telephone.
  • Illustrate your flexibility by mentioning your availability for the specific shift schedule of Monday through Friday 3PM to 11PM EST.

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About the job

May 17, 2024


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